Investigator III - Facility Investigator

Join the Texas  Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Investigator III - Facility Investigator

Job Title: Investigator III

Agency: Health & Human Services Comm

Department: Incident Management

Posting Number: 12669

Closing Date: 01/26/2026

Posting Audience: Internal and External

Occupational Category: Protective Services

Salary Group: TEXAS-B-18

Salary Range: $3,793.41 - $5,921.25

Pay Frequency: Monthly

Shift: Evening

Additional Shift: Evenings (Second)

Telework: Not Eligible for Telework

Travel: Up to 5%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility

Location:

Lubbock State Supported Living Center

Job Location City: LUBBOCK

Job Location Address: 3401 N UNIVERSITY AVE

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Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence.

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus‑based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers.

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

The Facility Investigator, Investigator III, performs moderately complex (journey‑level) investigative work at the Lubbock State Supported Living Center (SSLC). They conduct field investigations of Abuse, Neglect, and Exploitation (ANE) and injuries Bayer residents, perform comprehensive preliminary investigations to ensure protection from harm and reporting guidelines are followed, and follow‑up on outstanding external cases such as those through HHSCPI and the Office of Inspector General (OIG) to ensure documentation guideline dates are adhered to.

They work with Campus Administrators to ensure incidents that occur outside business hours remain in compliance with ICF and Settlement Agreement requirements, verify information, collect and preserve evidence, data and documents, review evidence, evaluate findings, prepare reports, and present testimony and evidence at administrative hearings or court proceedings. They serve on the Incident Management Team, conduct root cause analysis meetings, complete data entry for unusual incidents, assist with tracking injury reports, consult with State Office Incident Management, and provide technical assistance and administrative support to accomplish the State Operated Facilities missions.

Flexibility in work schedule is necessary, including being on call for emergency investigation work.

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime. Conducts investigations of Reportable Incidents and Serious Injury and the preliminary investigation of unusual incidents to ensure prompt intervention in the care, safety and well‑being of persons served. Collects and reviews evidence and data through field investigations and data collection, including direct observations and review of video surveillance.

Contacts and interviews witnesses and complainants. Evaluates, analyzes and documents investigative findings. Prepares reports and communicates findings to designated supervisory staff. Works effectively with…