Eligibility Advisor - Temporary

Overview

Date:
Jan 9, 2026

Location:

LUBBOCK, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Eligibility Advisor I - Temporary

Job Title: Eligibility Advisor I

Agency: Health & Human Services Comm

Department: TW Reg 01 EOAPD

Posting Number: 12691

Closing Date: 02/08/2026

Posting Audience: Internal and External

Occupational Category: Community and Social Services

Salary Group: TEXAS-B-13

Salary Range: $2,953.25 - $4,365.66

Pay Frequency: Monthly

Shift: Day

Telework: Yes

Additional Shift: Yes

Travel: Up to 10%

Regular/Temporary: Temporary

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility

Location:

Job Location City: LUBBOCK

Job Location Address: 1716 PARKWAY DR

Other Locations: MOS Codes:
No military equivalent

Brief Job Description

This is a temporary position that is expected to end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.

AES is built upon its core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you.

We want you to join our team!

Eligibility Advisor I position consists of three job classifications;
Eligibility Advisor, Medical Eligibility Specialist, and Hospital Based Worker that establish eligibility for different financial and medical programs. These include the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid for the Elderly and People with Disabilities (MEPD) and Medicaid.

• As an Eligibility Advisor I, you will receive paid, formal, training to perform the following essential job functions:
• Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
• Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and time frames.
• Perform other duties, as assigned.

Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.

Must be able to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines.

• Use fact-finding techniques to obtain, relate and…