Provider Representative

Date:
Jan 21, 2026

Location:

LUBBOCK, TX

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits
DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

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Functional

Title:

Provider Representative

Job Title: Program Specialist II

Agency: Dept of State Health Services

Department: Region 1

Posting Number: 12928

Closing Date: 02/20/2026

Posting Audience: Internal and External

Occupational Category: Healthcare Support

Salary Group: TEXAS-B-18

Salary Range: $3,793.41 - $4,857.33

Pay Frequency: Monthly

Shift: Day

Telework

Additional Shift:

Travel: Up to 50%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility

Location:

Job Location City: LUBBOCK

Job Location Address: 6302 IOLA AVE

Other Locations: MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS

Under the direction of the Specialized Health and Social Services Program Manager and the Texas Health Steps Supervisor with considerable latitude for initiative and independent judgement, performs moderately complex consultative and technical assistance in the planning, development, and implementation of the THSteps program. Serves as a THSteps Provider Relations Representative responsible for recruitment, referral, and retention services, individually and in cooperation with the Health & Human Services  (HHS) Medicaid outreach contractors and peers.

Provides consultative services resolving technical issues and providing/coordinating training for medical and dental providers. Serves as a regional contact on policy issues. Participates in program planning, development, and implementation of provider relation strategies. Assists with the development of surveys, analyzes survey data, prepares detailed and comprehensive administrative reports, and assists with the development and presentation of educational programs for community and professional groups to coordinate, improve and stimulate interest in the program.

May train others. Maintains an organized work area and assists in ordering and storing any supplies and educational material. Other duties as assigned includes but are not limited to actively participating in a supporting role to meet the agency s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern, assignment, and/or location and overnight travel.

(35%) TECHNICAL ASSISTANCE AND/OR TRAINING: Provides technical assistance and/or training to THSteps Medical and Dental providers to resolve issues and/or enhance the knowledge of THSteps program policy, requirements, and procedures. Provides referrals and education/training while identifying and responding to provider needs. Works with HHS’s Medicaid Administrative Claims Contractor and Managed Care Organizations to resolve simple problems. Provides timely escalation of complex problems to Supervisor for consultation with central office to meet the needs of the provider.

Upon request, will assist providers to achieve timely resolution of client related problems, such as lack of transportation to medical appointments. Develops educational packets, training presentations, announcements, marketing materials and survey tools. Identifies provider training needs in coordination with regional Managed Care Coordinator for Managed Care Organization (MCO) groups. Assists the new provider with THSteps program planning, development, training, and implementation by providing technical assistance and consultative services.

(25%) REGULAR CONTACT WITH PROVIDERS: Contacts enrolled THSteps providers at least once a year with an on-site visit. Ensures that provider information is reviewed and updated at least annually in an appropriate database as determined by central office or regional needs. The provider visit must be documented accordingly on the PRAR. The PRAR will be submitted to the Supervisor for approval on the 1st and 15th of each month, or the following business day if the office is closed.

Monitors client access issues for the Region.

(15%) RECRUITMENT ACTIVITIES FOR PROVIDERS: Conducts recruiting activities with medical and dental providers to explain the program and gauge their interest in becoming a THSteps provider. Develops strategies to increase number of THSteps providers in the region, specifically in rural counties. Communicates and collaborates with local and regional provider relations teams,…