Sr Patient Services Specialist - Access Center

Sr Patient Services Specialist - Access Center

Position

Description:

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department.

Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash‑handling responsibilities.

Travel Required:

Up to 25% | Pay Grade Minimum: 15.00 | Pay Grade Maximum: 16.50 | Pay Basis:
Hourly.

Schedule:

Monday – Friday, 8:00 am to 5:00 pm.

Shift: Evening.

Location:

Lubbock.

Compensation commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department. For additional information, see https://app
4.ttuhsc.edu/payplan.

• Managing large amounts of inbound and outbound calls in a timely manner.
• Agents manage incoming calls, emails, or chats by greeting customers in a friendly and professional manner.
• Direct calls to appropriate departments (as needed) using advanced call routing systems.
• Guide caller through appointment scheduling and resolve appointment questions.
• Discuss outstanding balances and guide through payment plan. Transfer to Business Office if unable to create payment plan due to patient financial hardship.
• Identifying patient needs, clarify information, research every issue and provide solutions. D‑escalating complaints, and updating account information.

• 2 to 3 years working in a clinical setting.
• Experience using and knowledge of medical terms.

High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full‑time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace