Case Manager

Performs complex case management work. Work involves reviewing and tracking case management activities; and assisting in developing program goals, objectives, and procedures. May assign and/or supervise the work of others. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

• Maintains a working knowledge of community resources;
• Coordinates referrals to community agencies and tracks outcomes of referrals;
• Completes client assessments and care plans by identifying psychosocial, economic and physical needs of clients;
• Documents all client encounters; completes and submits monthly reports; maintains comprehensive electronic client files, which include client notes, release of information, assessments and other medical documents acquired on behalf of the client;
• Reviews encounters and records of community prevention workers;
• Identifies problem areas, service gaps, and areas that are barriers to services in the Lubbock community;
• Coordinates organizational and community groups that are working to address social determinants of health;
• Develop and implement educational programs;
• Assists with the development of policy and procedures;
• May supervise or coordinate the work of community workers;
• Plan goals and objectives for assigned programs;
• Assist in budget preparation;
• Assist with health department social media;
• Additional duties as assigned.

Valid Texas Driver's License Required.

Experience in case management or social services work. Graduation from an accredited four-year college or university with major course work in social work, behavioral sciences, social sciences, public health or related field is preferred.

• Knowledge of local community resources for social service, mental health and healthcare;
• Skill in developing, implementing and monitoring service and treatment plans;
• Knowledge of current principles and practices of planning and program implementation;
• Knowledge of organization and administration of public health and/or human service programs;
• Knowledge of program monitoring and policy analysis;
• Skill in communicating effectively orally and in writing;
• Skill in interviewing;
• Skill in organizing and developing programs independently;
• Skill in establishing effective and constructive working relationships;
• Skill in use of personal computers and related software applications, including e-mail;
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community;

• Occasionally stand and walk;
• Frequently flex upper truck forward;
• Occasionally lift up to 10 pounds;
• Occasionally push and pull objects;
• Occasionally flex upper trunk forward, partial flexing o knees;
• Occasionally reach above, at or below shoulder height;
• Continuously talk, see and hear.