Patient Services Specialist - Midland

Patient Services Specialist - Midland Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsibilities include scheduling appointments, preparing necessary paperwork before patient visits, receiving patients, maintaining records, processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies, and maintaining related information for the department.

Employees may have cash‑handling responsibilities.

• Establish good rapport with patients and interact in an empathetic manner
• Commitment to improving the delivery of care for all patients
• Strong communication skills with excellent interpersonal skills
• Ability to listen to others and respond professionally
• Strong critical thinking, problem‑solving, and attention to detail
• Possess a growth mindset
• Answer patient calls and insurance verifications
• Process patient payments

• Medical clinic experience scheduling appointments, receiving patients, verifying insurance and processing charges
• Electronic Medical Records (EMR) and Cerner experience
• Bilingual

• A High School diploma or GED.
• 1‑year customer service, office, or related experience.
• Additional education may substitute for the experience requirement.

Location: Midland

Schedule Details: Monday‑Friday 8:00 am – 5:00 pm

Pay Grade Range: 15 – 16.50 (Hourly)

Pay Basis: Hourly

Shift: Day

Travel Required: Up to 25%

Department: Psychiatry Ode General

• Health Plans – Supplemental coverage options; individual health insurance provided at no cost for full‑time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother‑Friendly Workplace

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app
4.ttuhsc.edu/payplan.

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.