Box Office Manager

** POSITION:
** Box Office Manager
** DEPARTMENT:
** Box Office
*
* REPORTS TO:

** Director of Finance
** FLSA STATUS:
** Salaried, Exempt
** LEGENDS & ASM GLOBAL
** Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.
** Legends
* * brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.
** ASM Global**, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.
** Join us to make legends happen!
**** THE ROLE
** Oversees ticket sales and all aspects of box office operation by performing the following duties personally or through subordinates:
** Essential Duties and Responsibilities
*** Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.
* Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
* Builds and modifies all computer ticket events and issues computer access codes to facility management.
* Coordinates the house scale for all ticket events.
* Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
* Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative.
* Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
* Prepares and presents the final box office statement for settlement of each event.
* Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
* Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
* Supervises, instructs, and trains ticket sellers as to the proper selling procedures.
* Assists or sells tickets as needed.
* Opens and or closes ticket window as required.
* Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
* Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
* Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault.
* Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
* Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
* Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
* Prepares and submits daily report of business transactions.
* Makes bank deposits.
* Maintains accurate count of tickets sold, money received from ticket sellers and change banks
* Maintains cash drawers, change bank, and prepare deposits for event concessions.
* Assist with patron services during events, coordinate staff elements to ensure high level of service, and address issues as they arise.
* Deliver service on the Personal Seat License (PSL) program, including making reservations, processing payments, and assisting donors.
* Other duties as assigned.
** SUPERVISORY RESPONSIBILITIES
** Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
** QUALIFICATIONS
* * To perform this job successfully, an individual must be able to perform…