Dispatcher, Customer Service​/HelpDesk

Description

If you thrive in the center of the action and love being the calm, confident voice that keeps everything moving, this is your moment! As our Dispatch Superstar, you'll command the hub of communication-connecting ambulance and wheelchair teams to the people who need them most, fielding calls with ease, and keeping radio traffic flowing like a welltuned symphony. You'll track crews in real time, collaborate with hospitals and public safety partners, verify key details, and keep our operations running smoothly behind the scenes.

Every shift brings something new, and every decision you make helps deliver care where it's needed
-fast. If you're energized by multitasking, communication, and making a real impact, we want you on our team!

Under general supervision and according to established policies and procedures, operates a base radio station by dispatching ambulance and wheelchair personnel to emergent or non-emergent situations and/or requests for assistance and/or transport and by monitoring all radio traffic for designated frequencies as well as through multiple phone lines. The dispatcher is the hub of communication for ambulance and wheelchair van transports.

Providence caregivers are not simply valued - they're invaluable. Join our team at ~Covenant Health System and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

• This posting includes multiple openings for a Dispatcher.
• Available
  
  Shifts:
  
  
• Full-Time, Day
• This is anonsite position, requiring daily attendance at the designated location.
• Candidates must reside within commutable distance of the following office location:
• Texas:
  Lubbock
• Must be available to work weekends and holidays as scheduled, based on operational and departmental requirements.

• Upon request:
  Driving may be necessary as part of this role. Caregivers are required to comply with all state laws and requirements for driving. Caregivers will be expected to provide proof of driver license and auto insurance upon request. See policy for additional information.
• 1 or more years of experience working in a customer service related environment
• 1 or more years of dispatch experience, preferably with Security, Law Enforcement or Military Police

• Coursework/Training: 30 hours or more of higher education coursework.
• Coursework/Training:
  Documented customer service training.

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well‑being resources and much more. Learn more s/benefits.

Applicants in the Unincorporated County of Los Angeles:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.