Teller, Customer Service​/HelpDesk

Job Details

Job Location
:
Milwaukee Branch - Lubbock, TX 79424

General Summary

Tellers are responsible for accurately processing routine customer financial transactions and providing outstanding customer service.

Principal Responsibilities and Duties

• Responsible for staying up to date on and complying with all applicable banking laws and regulations as well as CNB policies and procedures.
• Calculate daily transactions and balance currency, coin, and all checks in teller drawer.
• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Enter customers' transactions into the teller system to record transactions and issue computer-generated receipts.
• Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
• Attempt to resolve problems or discrepancies concerning customers' accounts.
• Prepare and verify cashier's checks.
• Process transactions such as loan payments, money orders, cash advances, and traveler’s checks.
• Answer telephones and assist customers with their questions as needed or direct the customer to the appropriate department for assistance.
• Identify transaction mistakes when debits and credits do not balance.
• Sort and file deposit slips and checks.
• Promote strong customer and client interactions to build relationships.
• Demonstrate good risk management decisions, including displaying solid knowledge of CNB policies for fraud prevention and robbery.
• Maintain regular and punctual attendance.
• Work cooperatively with others.
• Work overtime as needed.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in the job classification.

Skills and Abilities Required

• Advanced knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Advanced knowledge of basic mathematics to solve problems and account for large sums of money.
• Intermediate knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Advanced knowledge of basic computer programs and phones.
• Ability to make appropriate job decisions following standard office policies and past precedents.
• The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Ability to adapt to technological changes and apply new knowledge to responsibilities.

Certifications/

Education and Experience:

• High school diploma or GED required.
• 6+ months of cash handling experience required.
• 1-2 years of experience as a teller preferred.

Working Conditions

• Exposed to a potentially hazardous condition-robbery.
• Considerable effort and eyestrain from continuous computer use.

Physical Requirements

• Occasionally move office equipment, bags/boxes of coin, and files weighing 25+ pounds.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Must be able to remain in a stationary position 85% of the time to process work.