Operations Manager

About the company

At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification
, we continue to lead the sector in responsible, values-driven care.
In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year
, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by , reflecting consistently high standards and resident satisfaction.
We are also proud to be a Real Living Wage employer
, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

New year. New chapter. Shape the future with Kingsley Healthcare.

Kingsley Healthcare is a forward-thinking, progressive organisation that puts its people first. We’re looking for an Operations Manager to support our multiple care homes across the East of England - Norfolk & Suffolk.

You’ll be accountable for operational performance, regulatory compliance, quality of care and environment, and the delivery of financial and commercial objectives. You’ll provide visible leadership, hands‑on support and focused mentoring to Home Managers and teams, driving consistent standards and sustainable improvement.

This role demands more than oversight. It calls for decisive leadership, commercial awareness and the confidence to challenge, innovate and raise the bar. You’ll play a pivotal role in aligning day‑to‑day operations with the Kingsley vision and values, leading our homes to deliver outstanding outcomes for residents and teams alike.

This isn’t a role for the average Operations Manager. It’s for someone ready to own the outcome and lead with impact.

Reports to: Co-Chief Operating Officer

• Provide effective leadership and management, including the appropriate people are recruited for the key roles and ensure they are trained to complete their role. Foster a positive and inclusive work culture that aligns with Kingsley's vision and values.
• Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development. Identify areas of improvement and implement strategies to achieve financial targets.
• Ensure that the homes are compliant with all applicable laws, regulations, and industry standards. Implement Action plans to maintain compliance and manage risks.
• Maintain and enhance the quality of care and environment provided to residents. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed. Ensure that the care home provides a safe, comfortable, and supportive environment for residents.
• Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns or issues in a timely and satisfactory manner.
• Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes. Prepare regular reports for senior management and regional operations director.
• Identify training needs for the managers to enhance their skills and knowledge. Provide ongoing support and mentoring to senior staff to ensure continuous improvement in their performance.

• Proven experience in managing operations in a care home…