HR Systems and Workforce Assistant

People & HR Systems and Workforce Assistant

Are you an organised and customer-focused administrator looking for a varied and rewarding role?

Do you enjoy working with systems, solving queries and helping colleagues find the information and support they need?

Are you detail-focused, proactive and motivated to ensure processes run smoothly and accurately?

If so, we may have the right role for you.

We are looking for a People & HR Systems and Workforce Assistant to join our friendly People & HR Team, where you will play a key role in supporting staff and managers, maintaining HR systems and helping coordinate the organisation's training activity.

This varied role provides administrative support across HR systems, payroll processes, workforce reporting, and staff training coordination. You will act as a first point of contact for employees and managers, providing guidance on HR systems such as ESR, Health Roster, and Easy Pay, while supporting the effective delivery of the organisation's training programme.

You will play a key role in ensuring our systems, data, and processes are accurate, efficient, and responsive, helping colleagues across the organisation access the support and information they need.

If you enjoy working with systems, solving problems, and supporting colleagues, we would love to hear from you.

In this role you will:

• Provide first-line helpdesk support to staff and managers for HR systems, including Health Roster, ESR and Easy Pay.
• Manage and triage queries received via HR Processing and Training inboxes and phone lines.
• Support payroll-related processes, including processing excess mileage claims and responding to basic payroll queries.
• Maintain and monitor data within Electronic Staff Record (ESR), including running reports and completing data quality checks.
• Support Healthroster administration, including setting up new starter accounts, maintaining work patterns and opening rosters.
• Assist with HR administration processes, including maintaining employee records, onboarding support, and personnel file management.
• Support the organisation's training programme, including helping with corporate induction, and processing attendance records.
• Produce reports and manipulate workforce data using Microsoft Excel.
• Provide guidance and training to staff and managers on HR systems.
• Assist with HR system projects and audits as required.

You will have:

• Experience of administrative work in a busy office environment.
• Good organisational skills with the ability to prioritise workload and meet deadlines.
• Strong communication and customer service skills.
• Good IT skills including Microsoft Office, particularly Excel.
• Ability to handle confidential information appropriately.
• Attention to detail and commitment to data accuracy.

ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders. We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website -(Use the "Apply for this Job" box below).

We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future. At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.

We are committed to creating a positive working environment where staff feel valued, supported, and empowered to deliver the best possible service.

Our organisational values are captured in the word CARE:

• Compassion -- We listen, we learn, we lead
• Action -- My accountability, my responsibility
• Respect -- Respect our resources: people, time and money
• Everyone -- Work together, achieve together

These values are supported by our Signature Behaviours, which guide how we work with colleagues, patients, service users and partners every day.

• To provide first line advice and guidance to employees and managers on queries, resolving issues where able to and escalating where necessary to senior colleagues or raising directly with supplier via their help portal
• To set up accounts for all new starters including adding annual leave entitlements, access, work patterns and team allocations
• Maintain working patterns and entitlements for staff based on information obtained from change event log
• To assist with training for new employees and managers
• Send out monthly reminders to managers regarding close down deadlines, chasing where required
• Set up and maintain demand templates for rosters
• Open new rosters on a monthly basis, as determined by roster period timetable, ensuring this is completed in a timely manner
• Run and export reports as required -- undertaking basic excel manipulation if necessary
• Contribute to the ongoing maintenance of guidance for…