Accommodation Officer

An exciting opportunity has arisen for an efficient and effective administrator with excellent organisational and interpersonal skills to support the work of our Associate Director of Estates and Facilities and the team.

Providing a friendly, professional and efficient customer service is at the forefront of our team, helping with reports, data gathering , Minute taking etc

We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail. You will also need to be computer literate with experience of Microsoft Office packages and able to balance multiple tasks and priorities effectively.

There may be instances where you will be required to travel to another location for work.

Please note:

Under current UK immigration rules, this role does not meet the eligibility requirements for sponsorship under either the Health and Care Worker visa or the Skilled Worker visa routes.

This post is for 22.5 hours per week.

The job description banding is subject to Agenda for Change job matching.

Act as the first point of contact for general telephone and email enquirers , arrange calendars and meetings to support the services and team.

Carry out a full range of administrative tasks including scanning, typing, filing, photocopying, arranging meetings, minute-taking, handling telephone messages, and the departments help desk and other duties as required.

Assist senior team members with projects and initiatives by providing administrative support as needed.

Be flexible and have the ability to on occasions work at another location.

ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.

We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website -(Use the "Apply for this Job" box below). We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.

At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.

We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.

We recognise that AI tools are increasingly used in professional settings. While we encourage strong applications, we value authenticity and an accurate reflection of skills and experience.

Applicants must declare if AI has been used to complete their application, including responses that are directly copied or significantly shaped by AI tools.

By submitting this application, you confirm that all information provided is a true and accurate representation of your own skills, knowledge, and experience.

Operational

To carry out the allocation of all external users of ECCH Spaces, along side sourcing external space requirements for ECCH teams to use.

To ensure that maximum utilisation of accommodation is achieved.

To respond to all accommodation enquiries in a timely manner.

To use a variety of computer software packages such as an electronic booking system, excel spreadsheets, word, Microsoft teams etc.

To complete and maintain all administration tasks for Accommodation Services which includes completion of Licences to Occupy, assistance to the head of service on demise plans and Lease negotiation.

To provide high standards of customer service whilst managing the reception arrangements for new tenants and to maintain good levels of communication with those heads of departments/external partners whose staff use ECCH space.

To ensure that all accommodation equipment is kept up to the desired standard and maintained for external users.

To raise sale invoices, and authorise invoices up to 5K

To work with our landlord NHSPS on clear demise plans, authorisation of Annual Business Charges.

To help cover Estates and Facilities Helpdesk.

To set up and maintain site plans and occupancy sheets.

To ensure that agreements are issued and kept up to date which indicate the correct terms and conditions for any leases, licences or agreements including Ad Hoc room hire.

To raise sale invoices in a timely manner

To authorise landlord Annual Business Statement

To arrange for the preparation and checking of inventories of all estates assets.

To prepare and submit monthly management information, including occupancy statistics and budget information to assist with the monitoring and performance of our estate.

General

Any other duties consistent with the grade that may be allocated from time to time by the head of service.

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