Residential Counselor - Young Adult Population

Residential Counselor - Young Adult Population

Monday thru Friday, full-time 40hrs/week. Schedule varies (with flexibility) between the hours of 8 am‑8 pm (shift dependent).

Pay Range: $20.59 – $21.21 per hour.

Community Teamwork is a private non‑profit organization located in Lowell, MA. We employ over 600 employees and are a catalyst for social change. We leverage our programs, partnerships, and collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

We have an opening for an individual to work in our Young Adult Shelter Staff program. Residential Counselors are responsible for working closely with young adult (ages 18‑24) clients in a congregate emergency residential shelter site to provide life‑skills support to individuals who are staying at the shelter. This position also provides oversight of site operations, which includes enforcing safety measures, program rules, and expectations using a trauma‑informed and client‑centered approach.

• Assist with screening, intake activities and orientation of new clients into the shelter program
• Provide guidance and information to clients regarding the daily activity schedule, house rules, and policies
• Adhere to and enforce program rules, policies and procedures
• Oversee security and safety
• Complete housekeeping duties
• Ensure daily chores are completed
• Provide emergency crisis management to individuals
• Provide support in weekly pantry pick‑up/delivery from Merrimack Valley Foodbank for Youth Services programming
• Provide coverage/support at day program located at the Youth Opportunity Center (167 Dutton St), as needed
• Opportunity to accrue approved OT through additional shifts, as needed/available
• Uphold the values of CTI – Equity, Integrity, Compassion

The duties listed above are representative of the work performed. Other related duties may be assigned.

• High School Diploma or equivalent education
• Excellent customer service, organizational, interpersonal, oral and written communication skills
• Excellent crisis management skills
• Proficient computer skills in basic computer software and data collection
• Experience working with vulnerable populations
• Good attention to detail
• Reliable transportation

• 1 year of previous experience working with individuals in need of social services (preferably low‑income individuals)
• Young Adult population experience
• Experience in youth programming
• Demonstrated experience supporting underrepresented communities
• Bilingual skills

• 4 weeks of Paid Time Off, Paid Sick Leave, 12 paid holidays
• Medical, Dental, and Vision Insurance; company‑paid life insurance, critical illness insurance, pet insurance
• Tuition reimbursement; career advancement and professional development opportunities
• 5% employer contribution to your 401(k) retirement account after 6 months of employment
• Great coworkers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve

Equal Opportunity Employer – Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.