Youth Outreach Engagement Specialist - Lead Case Manager

Youth Outreach Engagement Specialist - Lead Case Manager - full-time day shift

Pay Range $27-$29 per hour

Community Teamwork is a private non-profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

We are seeking a Youth Outreach Engagement Specialist - Lead Case Manager, who will be responsible for outreaching and engaging homeless and at-risk youth and young adults (YYA) within the North Middlesex and Merrimack Valley regions. The Youth Outreach Engagement Specialist will provide direct care services both at the Youth Opportunity Center and within the community, meeting young people where they are at in supporting youth to access basic survival needs, connections with mental health and substance use services and developing positive life skills towards stabilization.

• Work with Homeless Youth and Young adults (16-24) with a trauma-informed/strength based lens
• Supervise outreach efforts conducted by Youth Services staff
• Lead outreach trainings for Youth Services staff with a trauma-informed lens
• Complete street outreach with Youth Services staff and partnering agencies
• Develop relationships with local agency partners and communities
• Data entry for Homeless Management Information Systems (HMIS)
• Participation in city, state and agency meetings
• Develop/Collaborate Engagement Efforts for youth and young adults
• Support The Mill You day program as an extension of outreach services
• Support in implementing youth groups focused on stabilization and healthy lifestyles
• Support youth and young adults within the community as needed (e.g.: attending appointments, working on independence/life skills, etc.)
• Uphold the values of CTI - Equity, Integrity, Compassion

The duties listed above are representative of the work performed. Other related duties may be assigned.

• High School diploma or equivalent education
• Prior relevant experience
• Strong community organizing skills
• Sensitivity to the needs of diverse, low-income populations
• Strong interpersonal, verbal, written, and negotiation skills
• Effective customer service, interpersonal and communications skills- verbal and written
• Ability to maintain confidentiality. Ability to meet deadlines and work under pressure
• Desire to work with low income, culturally diverse, and at-risk families and individuals
• Knowledge and experience working with low income, culturally diverse, homeless and at-risk youth and families
• Demonstrated knowledge of community resources available to low-income individuals and families
• Excellent customer service, organizational, oral and written communication skills
• Ability to manage multiple priorities and work in a fast-paced environment
• Proficient computer skills in basic computer software and data collection systems
• Excellent crisis management skills
• Valid Massachusetts drivers' license

• Bilingual skills (English/Spanish, English/Khmer, English/Portuguese)

• 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays
• Medical, Dental, and Vision Insurance - Company Paid Life Insurance - Critical Illness Insurance-Pet Insurance
• Tuition Reimbursement - Career Advancement and Professional Development Opportunities
• 5% employer contribution to your 401K retirement account after 6 months of employment
• Great coworkers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.