Patient Service Representative - Weekday Evenings

Job Details

Title: Patient Service Representative I

Hours: 24 hours per week;
Wednesday through Friday from 3:00 PM to 11:30 PM.

Location: Lowell General Hospital - Saints Campus

Requirements: 1 week of full-time training/orientation is required during the day shift (Monday through Friday 8:30 AM to 5:00 PM). 2 additional weeks of training are required and can be conducted during the day, evening, or weekends. 1 summer/winter holiday is required.

This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing. In addition, this role focuses on performing the following Patient Access duties:
Performs the administrative and financial-clearance duties necessary to facilitate the procurement of clinical services by patients. Collects patient s necessary demographic and financial information from physician offices, acute-care entities, or the patients themselves, schedules services for patients, and handles referrals from primary care doctors to ensure patients are scheduled for recommended appointments/procedures, etc. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment.

The majority of time is spent in the delivery of support services or activities, typically under supervision. An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised and communicates information that requires little explanation or interpretation.

This position is responsible for interviewing inpatients and outpatients with a courteous and professional demeanor to obtain accurate and complete patient registration data. Responsible for collecting and documenting in hospital registration system demographic and financial information for scheduled visits and completing pre-service collection of patient liability (including, but not limited to deductibles, coinsurances, co-payments, etc.) and/or bad debt. This position is also responsible for verifying patient insurance, confirming benefits eligibility, performing pre-authorization, pre-certification, and/or notification as required by third party providers.