Case Manager; Restoration Center

The Restoration Center Case Manager (RCCM) provides care coordination and clinical management for Persons Served (PS) within the Restoration Center. The RCCM collaborates with Vinfen’s Recovery Center teams and clinical staff to maximize coordination and integration of care.

• Provides outreach to and engages Enrollees referred to Restoration Center (RC).
• Supports the team by focusing on “hard to reach” individuals.
• Coordinates and plans coordination and co-location of RC services with both internal and external partners.
• Drives and obtains referrals regarding connections to community or social service partners that align with the needs and goals of target population (Social determinants of health).
• Works with PCP offices, specialty providers and acute care settings to generate new referrals for RC teams.
• Collaborates closely with PCP and other providers, including but not limited to community resources, to assure appropriate referrals based on level of care needed to optimize outcomes and minimize risk.
• Communicates and collaborates with ACO/MCO teams and serves as a team resource.
• Manages a modified caseload which includes the development and completion of Comprehensive Assessments, risk assessments and complex care planning.
• Leads care transitions for “hard to reach” enrollees through collaboration with Enrollee, community provider staff, ICT and hospital staff to ensure a safe discharge plan and a well-coordinated implementation of that plan.
• Performs other duties, as assigned.

• Ability to collaborate as a member of multidisciplinary and cross‑functional teams.
• Ability to function as an agent of change.
• Ability to make independent judgements and decisions.
• Ability to work in a professional and confidential capacity.
• Ability to triage/balance competing priorities.
• Ability to function under pressure in fast‑paced health and human services environments.
• Ability to be flexible, open and responsive to ongoing industry changes.
• Ability to articulate and communicate the Community Partners program’s mission.
• Ability to represent the organization in a variety of circumstances and forums.
• Ability to identify opportunities and obstacles and develop effective and creative solutions.
• Strong commitment to the rights and ability of people served to live, work, have meaningful relationships and receive the resources and support needed in their community of choice.
• Knowledge of person‑centered, strength‑based, recovery‑oriented values and principles and modalities.
• Knowledge of clinical and psychiatric rehabilitation values, principles and techniques.
• Knowledge of health risks of prevalence with adults with SMI/SUD.
• Knowledge of health promotion and clinical care coordination techniques.
• Knowledge of trauma‑informed and culturally responsive services.
• Sensitivity to cultural, religious, ethnic, disability, and gender issues.
• Skills and competence to establish supportive trusting relationships with Enrollees.
• Knowledge of human, legal, civil rights, community and other resources.
• Knowledge of empowerment and self‑advocacy techniques.
• Knowledge of available community health, mental health, and SUD services and resources.

Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community‑based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self‑determination of the people we serve. Vinfen’s 3,500 dedicated employees are experienced, highly‑trained professionals who provide a full range of supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut.

For more information about Vinfen, please visit (Use the "Apply for this Job" box below)..

• Minimum of 3 years care management experience preferred.
• Experience working with people living with SMI and/or SUD.
• Preference given to bi‑lingual/bi‑cultural applicants and those with lived experience of BH conditions.

High School diploma required. BA/BS in human…