Director, Graduate Student Success; Promotional

Job Details

• Job no: 529640
• Position type: Staff Full Time
• Benefit Status: Benefited-Union
• Campus: UMass Lowell
• Department: Grad & Professional Studies
• Salary: See posting section for salary range details.
• Applications Open: Mar 06 2026
• Applications Close: Mar 19 2026

This being a promotional opportunity, only current UML Employees within the same Bargaining unit are eligible to apply for this position.

The Director, GPS Graduate Student Success is a key member of the Graduate Student Services Team. This position is responsible for the development and maintenance of systems and best practices to build and support student academic success and retention and assists in meeting strategic objectives for persistence and timely graduation of the graduate student population.

• Generate and analyze data to support enrollment and reenrollment initiatives and strategies for all master’s, graduate certificate, graduate non-degree, and non-dissertation doctoral students.
• Develop and streamline functions to support Division and unit objectives.
• Work with the Executive Dean, Director of Doctoral Student Services, academic departments and graduate coordinators to ensure both overall and program annual enrollment targets and priorities are being met.
• Work closely with the Executive Dean and Director of Doctoral Student Services on reporting and metrics critical to enrollment management, design, implementation, and delivery of orientations, and support services and events for graduate students at all levels.
• Develop surveys to evaluate effectiveness of programming, and overall graduate student experience, as well as continuity probability.
• Oversee the development and maintenance of clear degree pathways and advising reports for Master’s and graduate certificate programs.
• Assist with requests for data for AQUAD, NECHE, Division and other reporting as necessary.

• Develop and implement re-enrollment and retention strategies and approaches to maximize enrollment and retention of master’s, graduate certificate, graduate non-degree, and non-dissertation doctoral students. Work with GPS and university colleagues to ensure implementation of strategies are efficient and effective.
• Collaborate with colleagues across campus who share a role in helping to retain students; sharing best practices and approaches to maximize enrollment and retention.
• Manage a caseload of continuing students from initial enrollment through graduation, including, but not limited to facilitating communications and processes related to appeals, academic standing, graduation.
• Assign caseloads of continuing students to Graduate Enrollment Advisors.
• Develop and maintain best practices to build and support student academic success and retention, including early intervention.
• Meet strategic objectives for persistence and timely graduation of the graduate student population.
• Develop, oversee, and deliver a robust communications plan, including campaigns, journeys, and other communications to graduate students.
• Serve as point person for graduate students who present in crisis or with complex problems.
• Expand the early alert and anytime alert system usage.
• Conceptualize and deliver a case management-based Graduate Academic Success Program (GRASP).
• Document and maintain guides for graduate students and graduate coordinators.
• Utilize CRM to effectively communicate accurate information and effectively counsel students, faculty, and other constituents in a timely, professional and positive manner.
• Explore and expand community-building and belonging initiatives for all graduate students, and especially for online program learners.
• With the Director of Doctoral Student Services, oversee small scholarships program.

• Exercise primary supervisory responsibility for professional staff in the GSS unit. Train, mentor, and evaluate GSS enrollment advisors, especially in case management systems and procedures. Foster staff professional development.
• Exercise primary supervisory responsibility for student employees in the GSS unit and…