Member Service Center Representative

Join Our Team and Make an Impact!

At Jeanne D’Arc Credit Union, we don’t just offer jobs—we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive. We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board!

As a Member Service Center Representative, under the direction of the Assistant Member Service Center Manager, you will serve as the primary agent for building member relationships through education about credit union products and services via telephone. You will adhere to credit union policies and procedures to ensure ethical and compliant business practices while performing various transactions and service requests accurately and efficiently.

• Accept incoming calls, greet members, and provide relevant information regarding transactions, products, and services via telephone. Handle member service requests, including account opening, access services, maintenance, wires, and loan applications.
• Adhere to all department processes, procedures, policies, and compliance regulations, including member identification/authentication procedures and confidentiality policies.
• Assist the Member Contact Center in meeting or exceeding its abandoned call rate and service level metrics. Strive for a first‑call resolution to support service expectations.
• Demonstrate a commitment to learning and thoroughly understanding all credit union deposit and loan products and services.
• De‑escalate challenging member situations by problem‑solving, exercising sound judgment and decision‑making skills while demonstrating a special effort to say yes.
• May complete complex transactions such as IRA, business and fiduciary account opening, and initiating domestic and international wires with assistance from a higher‑level team member.
• Actively engage in the relationship‑building process through educating and referring credit union products and services. Direct members to the appropriate department or resource for further information and services as necessary.
• Perform individual settlement procedures, balance daily transactions, and assist with department balancing.
• Perform other job‑related duties as assigned.

One year of related experience is required. Call‑center experience is preferred.

High school diploma or equivalent required or an equivalent combination of education and experience.

Position requires significant contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication. Build relationships and foster positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service. Excellent telephone and verbal communication skills are required, including positive tone and explaining financial concepts clearly and concisely.

Patience, active listening, and sound judgment are required. Must have the ability to understand and communicate products, services, and regulations.

Proficiency with Microsoft Office, business applications, and learning the core system and other related software is required. Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team. Must be highly motivated, detail‑oriented, organized, and efficient with multitasking. Must be able to work in a professional, high call‑volume call center environment without sacrificing the quality and accuracy of work performed.

Your contributions will help our members achieve their financial goals while advancing your career in a dynamic and supportive environment.

Are you ready to grow with us? Apply today!