Teller Lowell, MA; Pawtucketville

Job Description

The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions.

• Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
• Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
• Understands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs
• Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions
• Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management
• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
• Verifies customers' identities by following customer authentication policies & procedures
• Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary
• Adheres to safe deposit box procedures/operations and guidelines
• Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times
• Accountable for ensuring confidential customer information is securely stored throughout the day
• Understands the importance of and follows dual control
• Follows all security and audit measures to minimize potential loss
• Utilizes bank tools and processes to detect, address and prevent fraud
• Expected to complete all required in-classroom training and on-line training by established due dates

• High school diploma or GED
• 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
• Ability to work during operating hours to include weekends, evenings, holidays as scheduled
• Demonstrated Customer Service skills preferred
• Strong organizational skills
• Detail-oriented
• Ability to function in a fast-paced and changing environment
• Excellent communication skills with ability to be concise, clear and consistent

Physical requirements:

Never 0%;
Occasional 1-33%;
Frequent 34-66%;
Continuous 67-100%. Domestic Travel – Occasional;
International Travel – Never;
Performing sedentary work – Frequent;
Performing multiple tasks – Continuous;
Operating standard office equipment - Continuous;
Responding quickly to sounds – Continuous;
Sitting – Occasional;
Standing – Continuous;
Walking – Frequent;
Moving safely in confined spaces – Occasional;
Lifting/Carrying (under 25 lbs.) – Occasional;
Lifting/Carrying (over 25 lbs.) – Occasional;
Squatting – Occasional;
Bending – Occasional;
Kneeling – Occasional;
Crawling – Occasional;
Climbing – Occasional;
Reaching overhead – Occasional;
Reaching forward – Occasional;
Pushing – Occasional;
Pulling – Occasional;
Twisting – Occasional;
Concentrating for long periods of time – Continuous;
Applying common sense to deal with problems involving standardized situations – Continuous;
Reading, writing and comprehending instructions – Continuous;
Adding, subtracting, multiplying and dividing – Continuous.

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer…