Dispatcher, Customer Service​/HelpDesk

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

Wachter is currently accepting applications for a Dispatcher with industry experience with large single-site operations in the electrical field to work in our Lowell, AR office. Ideal candidates should have the willingness to learn new skills. This position dispatches service tickets and provides administrative and operational support.

We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• Teladoc & Tria Health
• Company-Matched 401K and IRA Retirement Savings

• High school Diploma or equivalent required.
• College Education or degree highly desirable.
• Talking on the phone with peers and technicians.
• Able to work Monday through Friday, 8 am - 5 pm. This is a day shift with occasional overtime, as client needs may dictate.
• Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs.
• Excellent written and verbal communication skills.
• Strong attention to detail, and organizational and follow-up skills.
• Excellent time management skills.
• Ability to task switch efficiently.
• Must type at least 40 WPM.
• Network troubleshooting, Cat-5 Cabling/Fiber knowledge a plus.

• Maintaining an updated, organized, and fast-paced schedule.
• Confidently be able to call technicians and dispatch them on jobs.
• Track COI's.
• Manage deliverables for completed jobs.
• Creation of BIS's for billing.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Adhere to all required project safety requirements.
• Dispatch service tickets to available technicians Nationwide.
• Provide any necessary documentation for service tickets.
• Assist Project Manager with daily operational tasks.
• Provide administrative and logistical project support.
• Create and maintains project files.
• Assist in project scheduling and billing.
• Maintain the company’s high standard of quality and professionalism with regard to workmanship, customer relations, coworkers, behavior, and appearance.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Adhere to all required project safety requirements.

$16 - $21 an hour

Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.

We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.

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We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.