Retail Store Manager

Mill Creek Lumber and Supply Company is a leading provider of lumber and building materials, serving the construction industry since 1934. Mill Creek Carpet and Tile, a subsidiary of Mill Creek Lumber and Supply, is currently seeking a highly motivated and experienced Branch Manager to oversee the operations of our retail carpet and tile store. As Branch Manager, you will be responsible for achieving sales targets, managing the team, and delivering excellent customer service.

This is a key leadership role that requires a strong blend of management skills, industry knowledge, and a customer-centric approach.

Responsibilities:

• Oversee the day-to-day retail operations of the Mill Creek Carpet and Tile store, ensuring efficient workflow and adherence to company policies and procedures.
• Implement merchandising strategies to showcase products and enhance store appearance.
• Comply with all safety regulations and maintain a clean and organized store environment.
• Develop and implement sales strategies to achieve revenue targets and drive business growth.
• Monitor sales performance, analyze trends, and take proactive measures to maximize sales opportunities and address any performance gaps.
• Provide guidance and support to the sales team, setting clear sales objectives and targets.
• Foster a customer-focused environment by ensuring exceptional customer service standards are maintained at all times.
• Identify market trends, customer preferences, and competitor activities to stay ahead of the competition.
• Lead, and develop a sales team, providing guidance, coaching, and training as required.
• Set performance expectations, conduct regular reviews, and address issues or concerns.
• Foster a positive work culture and maintain high levels of employee engagement and morale.
• Coordinate staffing, including scheduling, hiring, and onboarding of new team members.
• Build strong relationships with customers and ensure their needs are met in a timely and professional manner.
• Resolve customer issues successfully to ensure customer satisfaction and retention.
• Proactively engage with customers, providing product information, recommendations, and assistance to drive sales.
• Prepare and manage the store's budget, including sales forecasts, expenses, and profitability.
• Monitor financial performance, analyze variances, and implement corrective actions..
• Identify opportunities to increase revenue and reduce costs while maintaining quality and customer satisfaction.
• Other duties as assigned.

Qualifications:

• Bachelor's degree in business administration, retail management, or a related field (preferred).
• Proven experience as a Branch Manager or in a similar retail management role.
• Sound knowledge of the carpet and tile industry, including products, trends, and customer preferences.
• Strong sales acumen and a track record of meeting or exceeding sales targets.
• Excellent leadership and people management skills, with the ability to motivate and inspire a team.
• Exceptional customer service skills and a customer-centric mindset.
• Strong organizational and time management abilities, with the capacity to prioritize and multitask effectively.
• Solid financial acumen, including budgeting, financial analysis, and cost management.
• Excellent communication and interpersonal skills.
• Proficiency in using retail management software and Microsoft Office suite.

Benefits:

• Competitive salary based on experience and qualifications
• Comprehensive health, dental, and vision insurance plans
• Retirement savings plan with company matching
• Paid time off and vacation policy
• Employee discount program on lumber and building supplies
• Professional development opportunities and training programs
• Company-sponsored events and team-building activities
• Safe and supportive work environment
• Opportunity for growth and advancement within the company

If you are a detail-oriented professional with the requirements outlined above, we encourage you to APPLY TODAY!

Mill Creek Lumber and Supply Company is an equal opportunity employer and values diversity in the workplace. We actively encourage applicants from all backgrounds to apply!