Help Desk Technician

Overview

Our customer is expanding their help desk team from two 12‑hour shifts to three 8‑hour shifts to better serve customers. The role covers the mid‑day shift (Mon‑Fri 2 pm–11 pm) and the night shift (Sun‑Thu 10 pm–7 am). Candidates must be self‑motivated with an engineering mindset.

• Work in close coordination with project managers and field technicians on customer‑facing projects.
• Capture data from projects including check‑in/out times, time on site, and validate work completion documentation.
• Follow project documentation to ensure proper execution of project support requirements.
• Provide service and troubleshooting support to field techs via phone, chats, and emails.
• Implement, change, and create processes for different project needs when they arise.
• Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV, and UPS.
• Oversee installation, configuration, maintenance, and troubleshooting of network‑connected end‑user hardware, software, and peripheral devices.
• Execute and/or create programs and scripts.
• Remotely configure/verify port configurations and network settings.
• Assist with any other technical needs that arise.
• Adhere to all required project safety requirements.
• Maintain excellent written and verbal communication skills.
• Apply exceptional problem‑solving skills.
• Pay strong attention to detail, organization, and follow‑up.
• Read and decipher manufacturer instructions efficiently.
• Work with network switch programming.
• Program IP cameras.
• Perform any other duties not specifically stated herein, but which the supervisor may assign.
• Operate Virtual Desktop Infrastructure (VDI).
• Operate switch configuration and programming.
• Operate Analog/IP, Switch, Wireless, Routers, UPS, and/or CCTV.
• Be proficient with computers, typing skills, and applications such as Microsoft Office, Service Now, secure
  
  CRT, etc.

• Intermediate experience level.
• Experience with network switch programming.
• IP camera programming experience.
• Strong troubleshooting, customer service, and network troubleshooting skills.
• Hardware and software support for end‑user devices.
• Knowledge of VDI, cabinets, and related equipment.
• Prior experience in a help desk or field support role.

Contract to Hire, fully onsite position in Lowell, AR.

Pay range: $20.00 – $20.00/hr.

Benefits available for this temporary role (subject to eligibility and change):

• Medical, dental & vision
• Critical illness, accident, and hospital
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions
• Life insurance (voluntary life & AD&D)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation, or sick leave)

TEKsystems is an Allegis Group company and a leading provider of business and technology services. We help clients activate ideas and solutions, working with over 6,000 clients, including 80% of the Fortune 500.

TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.