Help Desk Technician

Description

Our customer is looking to add to their help desk team. They used to have two 12‑hour shifts but are switching to three 8‑hour shifts to better serve customers. The position requires a self‑motivated, engineering‑mindset individual.

Mid‑day shift: M‑F 2 pm – 11 pm. Night shift:
Sunday‑Thursday 10 pm – 7 am.

• Work in close coordination with project managers and field technicians on customer‑facing projects.
• Capture data from projects, including check‑in/out times, time on site, and validate work completion documentation.
• Follow project documentation to ensure proper execution of support requirements.
• Provide service and troubleshooting support to field techs via phone, chat, and email.
• Implement, change, and create processes for different project needs as they arise.
• Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless radios, CCTV, and UPS.
• Oversee installation, configuration, maintenance, and troubleshooting of network‑connected end‑user hardware, software, and peripheral devices.
• Execute or create programs and scripts to support operations.
• Remotely configure and verify port configurations and network settings.
• Assist with any other technical needs that arise for the teams.
• Adhere to all required project safety requirements.
• Use strong written and verbal communication skills, exceptional problem‑solving abilities, and keen attention to detail and organization.
• Read and decipher manufacturer instructions efficiently.

• Experience with network switch programming and IP camera programming.
• Operational knowledge of Virtual Desktop Infrastructure (VDI), switch configuration, wireless, routers, UPS, and/or CCTV.
• Proficiency with computers, including typing and applications such as Microsoft Office, Service Now, secure
  
  CRT, and related tools.
• Strong written and verbal communication, problem‑solving, organizational, and follow‑up skills.
• Self‑motivated with an engineering mindset.

Intermediate Level

Contract to Hire position based out of Lowell, AR.

Pay range: $20.00 – $20.00/hr.

Benefits (subject to eligibility and employment length) may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) retirement plan (pre‑tax and Roth post‑tax contributions)
• Life Insurance (voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation or sick leave)

Full onsite position in Lowell, AR.

This position is anticipated to close on Jan 20, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.