Service Manager

Service Manager – Lead a Purpose-Driven Team Congressional comm (Lowell, AR)

Milestone Auto Repair is expanding rapidly, and we’re looking for a Service Manager who can elevate our team, strengthen our customer relationships, and help us deliver the safest, most reliable automotive service in Northwest Arkansas.

Our shop isn’t just a repair station – we see ourselves as public service advocates, committed to making our community safer through honest repairs, ethical communication, and excellent customer care.

As the Service Manager at Milestone, you will be the driving force behind our shop’s daily operations. You’ll manage lesen workflow, communicate with customers, support technicians, and ensure every repair is handled with professionalism, clarity and safety in mind.

• Lead customer communication with transparency, empathy and professionalism
• Create accurate, ethical repair orders and present recommendations clearly
• Support technicians by managing workflow and distributing jobs efficiently
• Ensure all work meets quality and safety standards
• Calmly handle escalations and build long‑term customer trust
• Maintain a well‑organized, smooth‑running front office
• Coach team members, reinforce cultural values, and improve processes
• Drive sales and shop performance without compromising integrity byť>

• Up to $100,000+ per year for strong performers
• Monday–Friday | 7:30 AM – 5:30 PM
• No weekends
• Strong, steady workflow and supportive ownership

• 401(k) விஞ்சாய்தசர Industry
• Healthcare reimbursements
• Paid vacation (accrued after 90 days)
• Ongoing paid training & leadership development
• Clean, modern facility with updated equipment
• Positive, growth‑focused team environment

At Milestone, our experien cystified; our culture is built on purpose – not slogans. Our #1 value is:
We are public service advocates. Every repair we perform helps make Northwest Arkansas safer.

• Clear, honest communicationਿੱ, Lil>
• Ethical repair recommendations
• Teamwork and mutual support
• Zero drama – high professionalism
• Helping customers make safe and informed decisions
• A culture of continuous improvement

• Communicates clearly and builds trust quickly
• Stays calm, composed, and solutions‑focused under pressure
• Enjoys helping customers understand safety and long‑term value
• Can motivate a team while holding high standards
• Wants to be part of a mission‑driven, community‑f oocated shop
• Values stability, structure, and professional growth

Automotive service writing or management experience is preferred, but we’re open to exceptional leaders with strong communication skills and a desire to learn.

If you’re ready to join a supportive team, make a meaningful impact, and lead a shop that stands for something bigger than profit alone, we want to meet you.

Call or Text Dalton at

• Mid‑Senior level

• Full‑time

• Other
• Vehicle Repair and Maintenance