Registration Clerk- Outpatient

Provides registration and scheduling for patients. Obtains and verifies patient information regarding Medicaid, Medicare, Sliding Scale, Workman’s Compensation and Private insurance. Processes and files admission records and acts as a liaison with patients, family members or responsible party. Performs duties involved in receiving payments from patients, accounting for and balancing daily cash. Performs other tasks as requested.

• Answers incoming clinic telephone calls and directs to the appropriate person or department.
• Interfaces with patients and families, physicians and staff.
• Keeps all patient information confidential in compliance with HIPAA guidelines.
• Registers patients and processes their paperwork.
• Enters patient registration information into computer and routes printed copy to designated department.
• Obtains signed statement/consent from patient to protect clinic's interests.
• Explains clinic regulations, such as cost of service, amount of co-pay due at time of service.
• Collects monies due and documents in billing system.
• Escorts patient or arranges for escort to departments within the hospital as needed.
• Balances daily cash.
• Collects email information from patients for clinic surveys.
• Scans daily patient documents/records.
• Contacts patients for address corrections on returned mail.
• Floats to offsite clinics when needed.
• Performs registration and scheduling for patients, using AIDET, ICARE, and excellent customer service.
• Obtains and verifies patient information regarding Medicaid, Medicare, Sliding Scale, Workman’s Compensation and Private insurance.
• Explains clinic regulations, such as cost of service, amount of co-pay due at time of service.
• Performs duties involved in receiving payments from patients, accounting for and balancing daily cash.
• Runs daily reports for missed eligibility and MSP demographic errors/registration census edits.

Think Forward
Set Out-Of-The Box Goals
Exploring new possibilities I am the change agent that advocates for our customers. I think outside of the box to create exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department.

Demonstrate genuine concern
Display a Selfless attitude I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs.

Show integrity
Accept Ownership & Responsibility I will demonstrate integrity by doing the right thing, being honest and having strong moral principles. When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates.

We value diversity
Respect is earned I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good.

Share Knowledge
Take Action I will share knowledge to empower others and encourage them to make informed decisions. I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers.

The process of sending and receiving messages with words, verbally, written or in sign language.

Identifying and responding to current and future patient and other customers’ needs; providing excellent service to internal and external patients and other customers.

Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.

Lifelong, voluntary, and self-motivated learning.

Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.

Organization
Computer skills
Communication skills - oral/written

One year office/clinical experience in a medical setting preferred, or recent training in a similar field.

High School graduate or equivalent.

If you are a current employee or have previously worked for Nor-Lea Hospital District, please contact the Human Resources Department at hrgroup for your correct username and password.