Registration Clerk- ton Medical Clinic; Seasonal

Overview

Performs registration and scheduling for patients. Obtains and verifies patient information regarding Medicaid, Medicare, Sliding Scale, Workman’s Compensation and Private insurance. Processes and files admission records and acts as a liaison with patient, family members or responsible party. Performs duties involved in receiving payments from patients, accounting for and balancing daily cash. Floats to offsite clinics when needed.

• Answers incoming clinic telephone calls and directs to the appropriate person or department
• Interfaces with patients and families, physicians and staff
• Keeps all patient information confidential in compliance with HIPAA guidelines
• Registers patients and processes their paperwork
• Enters patient registration information into computer and routes printed copy to designated department
• Obtains signed statement/consent from patient to protect clinic’s interests
• Explains clinic regulations, such as cost of service, amount of co-pay due at time of service
• Collects monies due and documents in billing system
• Escorts patient or arranges for escort to departments within the hospital as needed
• Balances daily cash
• Collects email information from patients for clinic surveys
• Scans daily patient documents/records
• Contacts patients for address corrections on returned mail
• Floats to offsite clinics when needed
• Run daily reports for missed eligibility and MSP demographic errors/registration census edits

Experience
:
One year office/clinical experience in a medical setting preferred, or recent training in a similar field.

Education
:
High School graduate or equivalent.

Organization

Computer skills

Communication skills - oral/written

Communication

The process of sending and receiving messages with words, verbally, written or in sign language.

Customer Focus

Identifying and responding to current and future patient and other customers’ needs; providing excellent service to internal and external patients and other customers.

Initiative

Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.

Self-Development

Lifelong, voluntary, and self-motivated learning.

Teamwork

Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.

i - Innovation

Think Forward, Set Out-Of-The-Box Goals, Exploring new possibilities. I am the change agent that advocates for our customers. I think outside of the box to create exceptional experiences that set us apart.

C - Compassion

Demonstrate genuine concern; display a selfless attitude. I show kindness in every interaction and strive to build trust with co-workers and customers.

A - Accountability

Show integrity;
Accept Ownership & Responsibility. I will demonstrate integrity by doing the right thing, being honest and documenting actions to ensure continuity of care. I will follow up within defined time frames and provide updates to customers and teammates.

R - Respect

We value diversity; respect is earned. I treat all people with dignity and do not use negative or derogatory language.

E - Empowerment

Share knowledge; take action. I will encourage learning, empower others to make informed decisions, and support trying new things and diverse ideas.

Organization expectations

If you are a current employee or have previously worked for Nor-Lea Hospital District, please contact the Human Resources Department at hrgroup for your correct username and password.