Medical Assistant - ER - Patient Care Coordination

The Medical Assistant serves as an essential link between patients and all other care providers. Provides individual assistance to patients, families, and caregivers to help overcome healthcare system barriers and help facilitate timely access to quality health and psychosocial care from diagnosis through all phases. Acts as lead over clerical staff in their daily functions and data collections, staffing, and provides coverage.

• Understand and comply with the laws and regulations governing my job activities and the ethical and legal standards set forth in the Nor-Lea Compliance Program Plan and Code of Conduct.
• Will be responsible for SBIRT and MCO care coordination process in emergency department setting, including any reporting and EPIC documentation.
• Will work closely with Emergency Department staff and Behavioral Health clinic for referral process.
• Assist registration staff if needed.
• Participate in Paramedicine enrollment process along with Emergency Department clinical staff.
• Assist with department projects and improve patient experience.

• Six months to one year related experience and/or training, including customer service; or equivalent combination of education and experience preferred.
• Medical terminology, medical insurance experience preferred but not required.

• High School Diploma or General Education Degree Required.
• One of the following is required:

• Certified Clinical Medical Assistant Certification - or
• National Registered Certified Medical Assistant Certification Required.
• Basic Life Support (BLS) Certification Required.