Administrative Assistant

Overview

Experienced in handling a wide range of administrative and executive support tasks and able to work independently with little or no supervision. This person is well organized, flexible and enjoys the administrative challenges of supporting a small office of diverse people and programs. Has the ability to interact with staff at all levels in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality.

Expert level written and verbal communication skills, strong decision making ability and attention to detail are equally important. Executive Assistant support by providing executive level operational and admin support to leadership when EAs are unavailable or out of office. Primary role is to take meeting minutes for a variety of committees and leaders. Primary liaison between executive leadership, department managers, staff and external partners.

Prepare budget-related summaries and documentation for leadership and grant reporting. Strong Microsoft Suite skills required.

• Understand and comply with the laws and regulations governing my job activities and the ethical and legal standards set forth in the Nor-Lea Compliance Program Plan and Code of Conduct. Help manage provider credentialing processes, documentation, monitoring credentialing timelines, expiration, and regulatory compliance. Coordinate providers, leadership, and regulatory entities for credentialing and re-credentialing. Audit and compliance reviews
• Grant and Program Management by writing and supporting grant development, reporting, compliance and deliverables. Track grant performance, outcomes, and reporting requirements.
• Coordinate internal and external stakeholders to ensure successful program implementation. Budget through tracking expenses, resources, allocation, and reporting requirements. Oversee internal reporting systems and performance dashboards and system failures. Manage operational disruptions and provide staff support when systems or processes fail.
• Design and maintain Smartsheet work spaces, sheets, forms, dashboards and workflows. Standardize templates and improve cross-departmental processes.
• Train staff and provide ongoing system support and troubleshooting for Smartsheet
• Admin for Survey Monkey and design, manage surveys for operations, quality improvement, grants, and leadership initiatives.

• Innovation: "Think Forward" and "Set Out-Of-The-Box Goals" – I am the change agent that advocates for our customers and strive to create exceptional experiences that set us apart.
• Compassion:
  Demonstrate genuine concern, display a selfless attitude and build trust with coworkers and customers; communicate clearly and address needs.
• Accountability:
  Show integrity, accept ownership and responsibility; document actions to ensure continuity of care; communicate expectations and follow up within defined time frames.
• Respect:
  We value diversity and treat all people with dignity and respect; avoid negative language and accept constructive feedback.
• Empowerment:
  Share knowledge, empower others, encourage learning from mistakes and taking informed actions; have the freedom to do what is right for customers.

• Communication:
  The process of sending and receiving messages with words, verbally, in writing or in sign language.
• Customer Focus:
  Identifying and responding to current and future patient and other customers’ needs; providing excellent service to internal and external patients and other customers.
• Initiative:
  Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.
• Self-Development:
  Lifelong, voluntary, and self-motivated learning.
• Teamwork:
  Work effectively in group settings; able to work independently and cooperatively with others to achieve common goals.