Service Outreach Coordinator

• Doing meaningful work that makes an everyday impact on the world around you.
• Growing your expertise and expanding your skillset with every project.
• Owning your ambition and fueling your career growth.

Imagine yourself…

At Hach (), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy‑to‑use solutions.

More about us:

As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us:

• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health benefits
• 401k plan

Reporting to the Service Contracts Manager, the Service Outreach Coordinator is responsible for selling or renewing the company’s products, systems and/or services via telephone or electronic means to customers in assigned territory, industry or accounts. May generate prospective customers through cold calling and may qualify and follow up with sales leads. Focus on lead qualification and lead prospecting. Sales can be made through multichannel, inbound and/or outbound sales activities.

This position is part of a larger collaborative sales team located in Loveland, Colorado, and will be hybrid (3 times a week in the office).

• Preparing and sending large numbers of renewal quotes daily with speed, accuracy, and attention to detail.
• Conducting frequent outbound calls to follow up on renewal quotes, negotiate terms, address questions, and secure timely commitments from customers.
• Managing inbound customer calls, responding promptly to inquiries, resolving issues, and providing exceptional service in a fast‑paced environment.
• Proactively engaging with customers to quote, negotiate, and secure annual Service Partnership renewals.
• Developing and maintaining strong relationships with existing customers to drive retention and loyalty.
• Identifying upselling opportunities to expand service offerings and increase revenue.
• Collaborating with account owners and cross‑functional teams to ensure on‑time renewals, minimizing or eliminating churn.
• Utilizing CRM & ERP systems to accurately manage customer interactions and track progress, maintaining high standards of data integrity.
• Providing exceptional customer service and support to address inquiries, resolve issues, and exceed customer expectations.
• Engaging in department Key Performance Indicators (KPIs) through visual management and countermeasures where appropriate, to support continuous growth and improvement.
• Performing other duties as required to support the overall success of the team and organization.

• High school Diploma is mandatory. Bachelor’s degree in Business, Marketing, or a related field is preferred.
• 2 years of sales/retention or tele‑sales experience, selling products or services in a business‑to‑business environment.
• Strong working knowledge of Salesforce, Oracle, and Microsoft Office preferred.

At Hach
, we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy‑to‑use solutions.

As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the…