Kitchen & Gift Department Manager JLW land

JAX Mercantile is looking for a hands‑on Department Manager for our Kitchen & Gift Department, which also oversees our coffee bar. Join our local, family‑owned company and lead a team welcoming our customers with a comforting drink and a wide selection of products to help make a cozy home or give unique and beautiful gifts!

Our Department Manager is responsible for providing outstanding customer service. The role supports overall department operations by providing employee orientation and development, scheduling coverage, managing performance, leading by example when assisting customers and finding ways to improve the service provided by JAX. Duties include coordinating with the buyers team to provide feedback on products, visual merchandising with product displays, managing inventory, stocking, and organizing the department.

Additional tasks include:

• Creating schedules two weeks in advance
• Ensuring coverage by working with employees or stepping up fill gaps when necessary
• Providing honest and informative answers about our products
• Addressing loss prevention concerns
• Participating in inventory responsibilities
• Assembling new stock
• Maintaining a clean and well‑stocked area
• Complete record‑keeping and creating reports
• Completing special orders
• Coordinating with others to plan for sales and promotions
• Ensuring proper documentation and pricing of products
• Working to engage and inspire teamwork with department employees

Our ideal candidate is experienced in retail management, is willing to pitch‑in and help, is well‑organized, takes initiative, communicates well, and has an engaging and positive approach to customer service. Knowledge, skills and abilities desired for this position include:

• Prior top‑note customer service experience
• Prior retail lead or supervisory experience preferred
• Interest, knowledge, or experience in a coffee bar or cafe is preferred
• Serve Safe certification or previous food industry experience helpful
• Merchandising experience or training preferred
• Comfort and adaptability with learning new technology or computer systems
• Ability to be flexible and work retail hours
• Engaging and positive
• Effective trouble‑shooting skills
• Ability to present and maintain a professional demeanor

• Sunday through Thursday schedule planned
• Flexible availability required

$18.00 - $20.00 an hour

1 Full‑Time position available

• Paid Time Off
• Paid Holidays
• 401K Plan
• Employee Discount
• Anniversary and Birthday Gift Cards
• Matching Gifts & Donations
• Tuition Assistance
• CO2 Conservation Credit
• Life Insurance
• Employee Assistance Program
• Peer Recognition Programs
• Paid Volunteer Time
• Referral Bonus
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Pet Insurance

Full‑Time employees also have the ability to elect medical, dental, and/or vision insurance.

For over 60 years JAX has been providing customers with outstanding service with our passionate and expert staff. We are at work and still having fun!

Please note that the pre‑screening questions in the application process are important for screening purposes and may be the deciding factor in whether or not your application is forwarded for further review.

JAX Mercantile is proud to be an Equal Opportunity Employer.