Computer Support Tech

Job Summary

Our Computer Support Tech I performs installations and configurations of hardware and software on computer equipment; promotes effective use of technology by City employees; provides technical assistance and operational support with hardware and software; and delivers a high level of customer service in response to user requests for assistance. The Computer Support Technician plays a central role in the Information Technology Department’s culture of collaboration, coordination and accountability using effective communication and problem‑solving skills.

Our Computer Support Tech I performs installations and configurations of hardware and software on computer equipment; promotes effective use of technology by City employees; provides technical assistance and operational support with hardware and software; and delivers a high level of customer service in response to user requests for assistance. The Computer Support Technician plays a central role in the Information Technology Department’s culture of collaboration, coordination and accountability using effective communication and problem‑solving skills.

The salary range for this position is $25.76 - $36.07 per hour with a hiring range of $25.76 - $30.92
, depending on qualifications and experience. This opportunity will be available to applicants until Friday, March 20, 2026, 12:00 P.M. M.S.T.

A current resume is required, and a cover letter is preferred.

Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City.

• Troubleshoot, research, and apply resolutions to hardware and software issues that arise on computer equipment, mobile devices, peripherals, and basic networking technologies. Clearly communicate with end users through the entire issue resolution process.
• Provide end‑user education/training on computer hardware, software and mobile devices when necessary.
• Use call‑tracking software and knowledge‑base systems to clearly document issues, customer interactions, configurations, resolutions, and workarounds.
• Recommend, purchase, receive, configure, upgrade, and install software and hardware on computer equipment and peripherals.
• Maintain accurate records of City desktop, laptop, and tablet computer equipment to include purchase, assignment, and disposition.
• Surplus old equipment, such as printers and PCs.
• Analyze and stay abreast of technology enhancements that may benefit the City’s fiscal and operational requirements.
• Ensure compliance with all software copyright and license regulations on City computers and mobile devices.
• Visit City sites when necessary to resolve support issues.

• Performs other duties as assigned.

• There are no supervisor/manager expectations for this role.

• Required:
  
  High School Diploma/GED.

• Required:
  
  1 Year professional work experience supporting, coordinating, and problem‑solving PC hardware, Windows‑based software and Windows operating systems in a networked environment.

• Must possess A+ Certification or have the ability to obtain it within 90 days of hire.
• Must possess a valid driver’s license.

• Must possess superior customer service skills, the ability to make sound judgments, be capable of innovative problem‑solving, and exhibit patience and understanding when dealing with stressful situations.
• Working knowledge of the current Microsoft Windows operating system.
• Familiarity with computer hardware and software installation techniques and troubleshooting.
• Basic networking knowledge and troubleshooting skills.
• Ability to prepare and maintain accurate records.
• Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of business.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to manage daily activities for the purpose of achieving maximum productivity.
• Ability to plan, prioritize, and/or delegate to accomplish short and long‑term goals.
• Ability to identify potential conflicts that…