ServiceNow Architect

Role:
Service Now Architect

Feasibility analysis of a use case on Service Now vs other available tools.

Design and communicate a Technical Architecture Blueprint based on Capability and Process Implementation Roadmaps aligning to desired Business outcomes.

Oversee the Integration, Infrastructure & Security of the platform and confirm to the technical design and integration requirements with various systems to support processes which require information exchange between Service Now and Customer’s systems.

Provide thought leadership and ensure that customer engagements are aligned to Service Now Implementation Best Practices.

Create and maintain Platform Implementation Roadmap. Provide hands on assistance with the detailed design and implementation approach of selected engagements.

Advise the project stakeholders throughout the Engagement in Story creation and refinement, ranking, adherence to the desired process outcomes, and future roadmap plans.

Provide technical guidance during workshops and assists in the creation and refinement of stories. Configures the Service Now platform during sprints while sharing knowledge and best practices with Platform Administrators.

Demonstrate product and technical leadership on Service Now engagements with customers and partners.

Assist delivery teams with resolving critical path technical issues, challenges.

Other activities as assigned.

• 10+ years of experience in solution architecture in development and or infrastructure organizations
• Service Now certifications/experience in ITSM, ITOM, ITAM, GRC, HR, CRM
• Service Now custom application/portal experience
• Ability to “think big” and challenge conventional wisdom regarding technology refresh and hype
• Demonstrated ability to build consensus among many stakeholders
• Comfortable with ambiguity and willing to take principled bets on new technology
• Deep understanding of cloud technologies, services and solutions
• Experience working within large global organizations
• Experience in managing delivery of complex technology solutions
• Exceptional organizational skills with high attention to detail
• Excellent communicator at all levels of the organization
• Ability to forge strong relationships and build a wide network throughout the firm
• business analysis, requirements gathering and solution design abilities
• proven experience in designing and implementing solutions on the Service Now platform
• fundamental understanding of the key technologies relevant to the Service Now integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.