Patient Advocate

Overview

At Vance Thompson Vision, we take pride in being global leaders in vision correction, driven by our commitment to groundbreaking research, innovative technology, and exceptional patient care. We have a reputation for setting the standard of excellence in our field and continue to transform lives through better vision. We believe that exceptional care begins with an exceptional team. Be part of something greater – join us and discover what it means to create a world-class culture while making a meaningful impact.

• Caring - We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch.
• Fun - We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment.
• Committed - We are accountable and 100% committed to the success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results.
• Egalitarian - We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area.
• Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness.

We are growing and we are looking for a Patient Advocate to join our team!

• Ready to live out our core values in patient and team member interactions
• Detail-oriented
• An exceptional communicator
• Highly motivated and a self-starter
• An effective problem solver

• Verifying insurance coverage prior to patient arrival for evaluation and determining if the clinic or surgery center are in or out of network for patients. Communicating with patients when necessary on network status.
• Completing insurance verification forms with correct benefit information, including deductible, co-pay and/or coinsurance.
• Preparing surgery schedules and scheduling post-operative appointments for patients.
• Providing estimates to patients on financial responsibility.
• Creating daily reports of evaluations to verify insurance is within network and obtaining referrals and prior authorizations from policies that require it.
• Answering patient phone calls promptly and addressing patient concerns.
• Obtaining proper insurance information and providing fee schedules and insurance information to patients.
• Preparing, maintaining, retrieving, and distributing medical records as needed.
• Ensuring all preoperative testing and documentation is completed prior to procedure.
• Processing Mission Vision and patient assistance program applications for patients.

• A high school diploma or equivalent
• Previous experience in a medical office setting

Vance Thompson Vision offers a full benefits package and competitive compensation, including:

• Position Pay Range:
  Starting at $25.00/hour. Actual compensation offered by Vance Thompson Vision may vary and is dependent on factors such as experience, qualifications, skills and geographic location. Medical, dental and vision insurance
• Employer paid benefits: paid time off, retirement savings contributions, life insurance and disability insurance
• A variety of voluntary benefits for you and your family
• Shoe allowance for full-time staff
• Education allowance
• Wellness Program paired with a Lifestyle Spending Account

Vance Thompson Vision is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees.