Digital Navigator – AmeriCorps Service Member Wellington or Estes Park Locations; Half-Time

The Digital Navigation Program at Loveland Public Library aligns with our vision and mission of creating a more digital equitable and inclusive community in Larimer County. Ameri Corps members serving as Digital Navigators assist community members with accessing affordable internet service and devices and providing digital skills training. During the 2023-24 service term, members will be placed with one of 7 host-sites in Larimer County, including:
Loveland, Estes Valley, Red Feather Lakes, Berthoud, Wellington, and Front Range Community College – Larimer Campus in Fort Collins. To learn more about Loveland Public Library and the Digital Navigators of Larimer County Libraries programming, visit (Use the "Apply for this Job" box below)..

Member positions at all host sites will work one on one with community members primarily in person, with some assistance occurring by email or remote video conference depending on the needs and abilities of each community member. When community members’ needs and goals align, Digital Navigators may also offer small group training. First, Ameri Corps members will assess community members’ access to internet service at home and to equipment.

Next community members’ ability to utilize technology to meet their needs and achieve their goals will be assessed. Digital navigators will serve people who are members of historically marginalized communities, including people with disabilities, older adults, members of ethnic and racial minorities, people living at or below 150% of the federal poverty level, people with limited literacy and/or English language proficiency and people who reside primarily in rural areas.

In addition, Ameri Corps members will conduct outreach activities to raise awareness about digital inclusion and digital equity in their community and spread the word about the availability of this service in their community. Digital navigators will also collect and report data on the types of requests received, services provided, and the outcomes of the services provided. Ameri Corps members are required to meet with program managers a minimum of once per month and the program coordinator and host site supervisors a minimum of once per week to ensure success within their site.

The cost of internet service is a barrier for some Coloradans. Primary responsibilities of Ameri Corps members in this area will be to community member with the Affordable Connectivity Program (ACP) application, which provides eligible community members with a discount internet service and a discount on devices. Members will become versed in helping community members apply for the discounted internet service through ACP to service with a local participating internet service provider (ISP).

This assistance could include assisting the community members in talking on the telephone with a customer service representative at local ISPs.

Members will assist community members with obtaining devices they need to achieve their digital inclusion goals. Ameri Corps members will connect community members with providers of affordable devices and/or repair services.

Once community members have internet service in their homes and a device to use it, they may have online tasks or activities they need to complete. Digital Navigators will teach community members how to complete these tasks, including online safety and security topics. Members will help with identifying the digital skills training needed for the community members to achieve their digital inclusion goals.

The Ameri Corps member will provide this training and/or refer the community member to an organization in the community that provides the training. Digital skills training can include a wide variety of activities. Examples community members access and use social media, communicate using video with friends and family, assistance with online applications, enroll in and/or participate in online training, using email, navigating the internet, using telehealth or video meeting applications, using software like Microsoft Office and/or…