Client Services Representative

Company Description

The Coalition for Compounding Excellence (CCE) provides compounding pharmacies with in-depth audits designed to go beyond standard USP compliance. Using a risk-based audit approach, CCE focuses on identifying areas for improving effectiveness, efficiency, and safety within organizations. The audits are conducted by highly experienced pharmacist auditors who prioritize impactful improvements over exhaustive checklists. CCE is dedicated to helping organizations achieve regulatory readiness and operational excellence.

This is a full‑time, on‑site role for a Client Services Representative located in Loveland, CO. The Client Services Representative will be responsible for managing client relationships, addressing inquiries, and ensuring customer satisfaction. Day‑to‑day tasks will include providing customer support, handling client requests, maintaining smooth communication, and assisting with finance‑related inquiries. The role requires a proactive approach to identifying and resolving customer concerns while delivering exceptional service.

• Experience in Client Services and Customer Service with a focus on fostering client relationships and addressing inquiries effectively.
• Strong communication skills, with the ability to convey information clearly and professionally to clients and team members.
• Proficiency in ensuring customer satisfaction and creating positive customer experiences.
• Basic understanding of finance principles and their application in a client service setting.
• Strong organizational and problem‑solving skills, with the ability to work efficiently in a fast‑paced environment.
• Proficiency with relevant software tools and platforms, such as CRM tools and standard office applications, is a plus.
• Bachelor’s degree preferred or equivalent experience in a related field.