Customer Service Representative

Customer Service Representative

Join to apply for the Customer Service Representative role at Hach

At Hach (), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better – faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy‑to‑use solutions.

• Providing prompt, accurate answers to internal and external customers through telephone, email, and chat.
• Setting up new customer accounts and entering customer transactions.
• Assisting with requests on pricing, shipping, product availability, terms and conditions, and item information.
• Assisting customers in determining product needs and providing basic assistance on products.
• Acting as liaison and customer advocate, interfacing with other Hach departments.
• Ensuring long‑term customer relationships by utilizing professional customer service skills.
• Identifying sales opportunities and offering suggestions for complementary items to the customer.
• Identifying and submitting sales leads.

• High School diploma required. An associate’s or Bachelor’s degree in a science‑related field is preferred.
• 3‑5 years’ experience in customer service roles.
• Expressed aptitude for working in Environmental Science, Biology, Chemistry, or a related field.
• Ability to resolve customer complaints, as well as provide follow‑up to customers and supervisor.
• Demonstrated computer proficiency. Experience with Microsoft Office required;
  Salesforce and Oracle preferred.

• Professional onboarding and training options.
• Powerful team looking forward to working with you.
• Career coaching and development opportunities.
• Health benefits.
• 401k.

US ONLY:
The range reflects possible compensation and may be modified in the future. An associate’s position within the salary range will be based on several factors, including relevant education, qualifications, certifications, experience, skill, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, any collective bargaining agreements, and business or organizational needs.

Compensation range: $23.00 - $28.00 USD per hour. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at  to request accommodation.

The EEO posters are available here.