Service Renewal Representative

Overview

Doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Owning your ambition and fueling your career growth.

Imagine yourself in a role with a global impact at Hach, a Veralto company, where water quality is the mission and every team member plays a vital role. We aim to make water analysis better—faster, simpler, greener, and more informative through teamwork, customer partnerships, and reliable, easy-to-use solutions. You’ll be part of a unique environment where purpose meets possibility and you’ll have opportunities to foster professional development and career growth.

Motivated by the highest possible stakes in climate change and global health, we’re advancing in a rapidly digitizing industry to find technologies that guarantee the safety of water and the environment. More about us:

• Proactively engaging with customers to quote, negotiate, and secure annual Service Partnership renewals
• Developing and maintaining strong relationships with existing customers to drive retention and loyalty
• Identifying upselling opportunities to expand service offerings and increase revenue
• Collaborating with account owners and cross-functional teams to ensure on-time renewals, minimizing churn
• Utilizing CRM & ERP systems to accurately manage customer interactions and track progress, while maintaining high standards of data integrity
• Providing exceptional customer service and support to address inquiries, resolve issues, and exceed customer expectations
• Managing large, specialty contracts across North America, including quoting, follow-ups, changes and updates, and coordinating with internal teams to ensure effective execution of services
• Serving as a point of contact for specialty contracts for both internal groups and external customers

• High school Diploma is mandatory. Bachelor’s degree in Business, Marketing, or a related field is preferred.
• 2 years of sales/retention or tele-sales experience, selling products or services in a business-to-business environment.
• Experience with outbound calls.
• Strong working knowledge of Salesforce, Oracle, and Microsoft Office preferred.

At Hach, we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

You’ll be part of a respectful and collaborative community that fosters career growth and professional development, supported by resources that make a positive difference in your life. We value authenticity and want your talents to shine.

Motivated by climate change and global health, we are working within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and environment.

Hach is proud to be part of Veralto, a global leader in essential technology solutions. Veralto is a $5B global company with a proven track record of solving complex challenges.

The compensation range for this role is $25 - $28 USD per hour. This job is eligible for Bonus Pay. We offer a comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. The below range reflects the range of possible compensation at the time of posting and may be modified in the future.

US residents:
You may redact age-identifying information in materials submitted. We are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other protected characteristics. We provide reasonable accommodations for applicants with disabilities. For accommodation requests, contact

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