Administrative Assistant

Reports To: Program Director

Location: Northpoint Loveland (Adult outpatient in Loveland, CO)

Schedule: Monday, Wednesday, and Thursday 8:00 am‑8:30 pm

Compensation: $19‑21/hour

Job Title: Administrative Assistant

Northpoint Recovery Holdings, LLC began in 2009 as Ashwood Outpatient and launched the Northpoint platform in 2015. Now celebrating 10 years of growth in 2025, Northpoint is a leading behavioral healthcare provider offering evidence‑based treatment for adults with substance use and co‑occurring disorders through the Northpoint Recovery brand and mental health treatment for adolescents through Imagine by Northpoint
. Operating under an in‑network, commercial insurance model, Northpoint has grown exclusively through de novo expansion—from two facilities to seventeen across the Western U.S.—with more planned in existing and new markets. We’re guided by core values of humility, heart, inspiration, and conviction
. Our mission is simple:
saving lives and restoring relationships by helping people get their lives back and treating every individual with empathy and respect.

As a key member of the Northpoint team, the Administrative Assistant handles patient‑facing duties as well as general office management tasks. This person ensures the proper reception of all patients, clients, and visitors; greets them with a friendly, smiling face and a helping hand. The Administrative Assistant works closely with the expanded team to ensure day‑to‑day operations run smoothly. The ideal candidate has excellent communication and multitasking skills, a positive attitude, and a strong work ethic.

• Coordinate office management schedules, coverage, and team needs
• Client and staff Telehealth liaison
• Complete and collect all necessary intake paperwork and documentation
• Track patient information and statistics to support Joint Commission requirements
• Assist leadership in developing data tracking processes and training needs to improve the team
• Track facility maintenance needs
• Order inventory for designated facility
• Schedule and conduct fire drills, egress testing, safety committee meetings, and infection control meetings
• Maintain environmental cleanliness, organization, and presentation
• Reception duties: scheduling clients, answering telephone, customer service, follow‑up calls, tracking attendance, sending appointment reminders, assisting with Medicaid transportation, processing incoming mail
• Coordinate client UA results with multidisciplinary team
• Maintain lobby environment to promote a warm, welcoming atmosphere, including seasonal décor
• Ensure a safe and secure lobby for employees, clients, guardians, and visitors
• Facilitate client arrival and departure from programming
• Schedule, organize, and manage Joint Commission and facility compliance needs
• Screen and monitor visitors and connect them with the appropriate staff member
• Display initiative by identifying problems and recommending solutions
• Answer inquiries and obtain information for public, clients, visitors, and staff in an expedient, professional, and courteous manner
• Manage and provide training to incoming and current reception and clinical staff for front‑desk duties
• Liaise with facility vendors, including cleaning, maintenance, and transportation services
• Organize, maintain, and create client orientation packets
• Work collaboratively with management to identify efficiencies within the facility
• Plan in‑house activities such as parties, celebrations, and trainings
• Adhere to all company policies and procedures
• Maintain confidentiality according to 42 CFR Part 2 and all other established policies and standards of care
• Perform other related duties and special projects as assigned

• Must be at least twenty‑one (21) years of age
• Excellent communication and time‑management skills
• Strong telephone and office etiquette
• Knowledge of Microsoft Office Suite, data‑entry software, and other office‑related computer software
• Ability to perform duties with minimal supervision
• Action‑oriented with the ability to adapt to change, work independently, prioritize tasks, and drive to finish