Director of Hospitality

The Hospitality Manager is responsible for the overall operation and guest experience of the facility, encompassing entertainment, events, dining, and grounds maintenance. This multifaceted role requires a highly organized, proactive, and customer-focused individual with experience in a rustic or natural setting. The Manager will ensure the smooth and efficient running of all aspects of the lodge, maintaining high standards of service and presentation.

Responsibilities:

Guest Experience & Entertainment:

• Develop and implement a diverse and engaging entertainment program for our company customers, dealers, and vendors, including but not limited to dining, outdoor activities, and live music.
• Organize and execute special events, corporate retreats, and holiday celebrations, ensuring seamless coordination and execution.
• Act as the primary point of contact for guest inquiries and concerns, resolving issues promptly and professionally.
• Cultivate a welcoming and hospitable atmosphere, fostering positive guest interactions and building rapport.
• Manage guest feedback and implement improvements based on guest reviews and suggestions.
• Oversee recreational activities and equipment, ensuring safety and proper maintenance.

Dining & Food Service:

• Manage Executive Chef who is responsible for safe storage, preparation and delivery of food, dietary restrictions, and menus.
• Manage inventory and beverage supplies.
• Supervise dining staff, providing training and guidance to ensure excellent service.

Grounds Maintenance & Facilities Management:

• Oversee the maintenance and upkeep of the lodge grounds, including landscaping, trails, and outdoor facilities.
• Coordinate and supervise maintenance staff or contractors for repairs and preventative maintenance of buildings, equipment, and infrastructure.
• Ensure the cleanliness and presentation of all indoor and outdoor spaces.
• Monitor and maintain safety and security systems, including fire alarms and security cameras.
• Ensure all equipment is properly serviced and maintained.

Administrative & Operational:

• Develop and manage budgets for entertainment and maintenance.
• Manage staff schedules and payroll.
• Maintain accurate records of inventory and expenses.
• Ensure compliance with all relevant regulations and licensing requirements.
• Develop and implement standard operating procedures for all areas of responsibility.
• Recruit, train, and supervise staff, fostering a positive and productive work environment.
• Assist in reservations and booking inquiries when needed.
• Work with vendors and suppliers.

Qualifications:

• Proven experience in hospitality management, event planning, or related field (Shooting clubs, Lodge Management, etc.).
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and problem-solving skills.
• Knowledge of food safety and hygiene regulations.
• Experience in grounds maintenance or related field.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in computer applications, including reservation systems and Microsoft Office Suite.
• Valid driver's license.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift and carry heavy objects.
• Ability to work outdoors in various weather conditions.
• Ability to perform physical tasks related to grounds maintenance and event setup.

Mid-Senior level

Full-time

Management, Customer Service, and Human Resources

Hospitality, Hotels and Motels, and Accommodation and Food Services