Warehouse Team Lead

About Us

Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America and partnerships that extend to Europe, Africa, Australia and Asia, we represent all publishers in the Canadian market, offer coast‑to‑coast distribution in the USA and are the exclusive distribution partner for Sony Play Station in Latin America. We are a remarkable team that delivers remarkable results, moving distribution forward every day through a shared commitment across every facet of our business.

The Warehouse Team Lead is a critical frontline leadership role responsible for translating daily production plans into safe, accurate, and on‑time execution. This position serves as the connection point between hourly associates and warehouse leadership, ensuring work is completed efficiently, compliantly, and with a high level of accountability. It is ideal for a hands‑on leader who enjoys being on the floor, coaching teams in real time, and driving results in a fast‑paced distribution environment, especially during peak season.

• Lead and oversee daily warehouse activities to ensure orders are processed accurately and shipped/received on time
• Direct influence over productivity, accuracy, safety, and employee engagement
• Responsible for executing daily production priorities while maintaining compliance with customer, vendor, and company requirements
• Set priorities and expectations, measuring results against set objectives such as production and quality
• Assign work, set priorities, and adjust labor throughout the shift to meet production and service goals
• Support employee development through hands‑on training, follow‑up, and documentation
• Ensure all warehouse processes are executed in accordance with company policies, SOPs, and customer/vendor compliance requirements
• Promote and enforce safe work practices, including proper lifting, equipment use, housekeeping, and ergonomic awareness
• Escalate issues related to quality, safety, or compliance as appropriate
• Utilize multiple Warehouse Management Systems (WMS) to set up, track, and complete tasks
• Partner with supervisors and cross‑functional teams to align resources and resolve workflow challenges
• Support onboarding, new‑hire training, conflict resolution, and performance documentation
• Additional responsibilities may include tasks such as conflict resolution and counseling, job performance documentation, etc.
• Additional responsibilities as needed to support daily operations and team performance

• High School Diploma, GED, or equivalent work experience required
• 3–5 years of experience in warehouse operations, distribution, or inventory control, with demonstrated progression into leadership responsibilities
• Minimum 2 years of lead experience directing teams in a warehouse or distribution environment
• Demonstrated success leading and influencing teams in a fast‑paced, high‑volume operation
• Proven experience assigning work, setting shift‑level priorities, and holding associates accountable to production, quality, and safety expectations
• Experience providing real‑time coaching, training, and corrective feedback to reinforce standard work and performance expectations
• Strong communication skills, including clearly setting expectations, delivering feedback, and escalating issues appropriately
• Consistently models professional behavior and leads by example on the warehouse floor
• Proficiency with Microsoft Office tools (Excel, Word, Outlook)
• Experience navigating Warehouse Management Systems (WMS), using RF scanning devices, and performing accurate data entry
• Comfortable using company communication tools (Microsoft Teams) to support daily coordination and execution
• Strong math, verbal, and literacy skills with a solid understanding of operational instructions
• Works independently with minimal supervision and exercises sound judgment within established guidelines
• Comfortable standing or walking for extended periods (8+ hours)
• Regularly lifts, pushes, or pulls up to 30 pounds throughout the workday (other physically demanding tasks may be required)
• Forklift or other material‑handling…