Case Manager III

Overview

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.

When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work  offer a comprehensive benefits package to employees who meet eligibility requirements.

POSITION TITLE: Case Manager III

LOCATION: Louisville, KY

STATUS: Full-Time, Salary, Exempt

PROGRAM: VOA Home

REPORTS TO: Sr. Program Manager

Volunteers of America Mid-States offers a rich and robust benefits package that supports a healthy work-life balance, including the following:

• Health and Wellness
• Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account
• Short Term Disability
• Met Life Legal Plans

• Financial Wellbeing
• Competitive Compensation Packages
• Life Insurance (company paid)
• 403b retirement plan with company fund matching
• Employee discounts

• Work Culture
• Commitment Committee
• Justice Committee
• Integrity Committee
• Compassion Committee
• Retention Committee

• Training & Development
• VOA LEAD Program - Leadership Development Program
• VOA University - Staff Development
• VOA Academy - Clinical Training and Development

Job Summary: Case Manager will assist with services to individuals and families experiencing homelessness who have been approved by LMHA to receive Permanent Support Housing/Shelter Plus Care Services. In tandem with other members of the VOA Home team, the Case Manager will assist clients in accessing medical and mental health services, emergency and long-term housing, substance abuse services, and social services.

Case Managers work within a harm reduction and person-centered model.

What you should have for this role

• This position requires a Bachelor's degree in social work or a related field or at least five (5) years of experience in the field; no degree would qualify for this position. Requires demonstrated ability to provide skills in family needs assessment, knowledge and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers.
• Commitment to the principles of the project. Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills.
• Personal automobile, valid driver's license, liability insurance, and willingness and ability to travel within the full-service area. Must complete required case management and CTI (Critical Time Intervention) training within 90 days of hire.
• We hire, fire, and promote based on our five core values of commitment, compassion, diversity, justice, and integrity. These values run through our entire culture, so it is important that you truly believe in these values too.

• Provide outreach to community partners and represent VOA values in interactions with community partners to increase awareness of and recruit landlords to work with our client families in the program.
• Perform assessment and develop/monitor case plans and conduct necessary follow-up activities.
• Establish linkages with appropriate agencies and service providers in the area/community.
• Provide referrals and coordinate with community partners and other service providers to assist participants in accessing health care services and daily living services.
• Decide how resources are allocated to participants on the basis of need and eligibility, according to grant guidelines.
• Educate participants on issues such as supportive services availability and participant rights.
• Provide assistance to participants in obtaining public benefits.
• Provide assistance to participants in obtaining a birth certificate, driver’s license, or TARC tickets.
• Provide/refer for supportive services to participants, including personal financial planning services, transportation services, income support services, recovery programs, legal services, and housing counseling for the purpose of overcoming obstacles preventing obtaining stable housing or emergency shelter.
• Complete required documentation (including progress notes) within 48 hours of contact.
• Complete and submit the required documentation for entry into the Homeless Management Information System (HMIS) and Electronic Health Record system within 48 hours of entry, and portal/billing logs to the Program Manager weekly.
• Demonstrate good clinical judgment in…