Crane Field Service Technician

Brief Description

The Crane Field Service Technician is a front‑line employee with direct customer contact and plays a vital role in Mazzella Companies' success. In addition to technical skills, excellent people skills are essential for effective customer relationship management and decision‑making.

• Perform on‑site repairs on overhead cranes and hoists at customer facilities as directed by the Service Supervisor or Service Manager.
• Plan, perform scheduled maintenance and repairs on all types of crane & hoist systems.
• Respond to emergency breakdown callouts as directed by the Service Supervisor, including after‑hours and weekend availability.
• Conduct extensive on‑site electrical, electronic, mechanical and structural troubleshooting to determine root causes for equipment malfunctions and establish necessary repairs utilizing visual inspections, testing procedures and appropriate testing equipment.
• Maintain a basic understanding of OSHA, ANSI, CMAA and other codes or regulations pertinent to the crane service industry and retrieve specific regulations upon request.
• Apply proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structural elements.
• Complete daily paperwork accurately and completely, including time tickets, service reports, inspection reports, expense reports and sales lead generation forms.
• Review repairs with customers and obtain their signature on the daily service report indicating acceptance of proper and completed work.
• Maintain all company equipment and tools in compliance with manufacturer recommendations and certifications (e.g., vehicle, forklifts, man lifts, operating machinery).
• Keep a proper stock level of inventory and line stock items on the service vehicle.
• Maintain a stock of the appropriate forms and literature on the service vehicle and utilize the proper documentation and forms used by the service department.
• Maintain a professional appearance and image at all times.
• Communicate regularly with the local office and call the service supervisor at least once per day.
• Promote excellent customer relationships at all times.
• Maintain the Quality Assurance Standards.
• Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager.
• Keep training assignments current.
• Perform other duties as assigned.

• A high school diploma or equivalent; vocational‑technical, trade, or technical college training preferred.
• At least 2 years of industrial maintenance experience or equivalent military experience, or a combination of education and experience.
• Industrial HVAC Controls and Automation knowledge.
• Previous overhead crane service experience preferred.
• Valid driver’s license in good standing.
• Heavy lifting/pulling (minimum 75 lbs.) required.
• Ability to work at heights greater than six feet.
• Willingness to stay educated in the crane industry (computer literate and technologically savvy).
• Ability to work varied hours, overtime and on‑call as required.
• Minimal travel required.
• Solid written and verbal communication skills.
• Demonstrated mechanical aptitude.
• Strong analytical, conceptual and planning skills.
• Excellent math skills and overall PC literacy (Microsoft Office).
• Detail oriented, self‑motivated and disciplined with multi‑tasking ability.
• Successful completion of a criminal background check, physical, drug screen and E‑Verify.

• Team‑oriented environment.
• Work‑life balance.
• Growth and development opportunities including a lifelong learning career path.
• Humble, hungry, smart culture.
• Market‑competitive salaries.
• Paid time off.
• Affordable and comprehensive health insurance, dental and vision.
• 401(k) with company match.
• Life and disability insurance.
• Technician service vehicle provided.
• PPE and power tools provided.
• Free virtual doctor visits with $0 copay (Teledoc).
• Tuition reimbursement.

• Safe‑personal commitment to all stakeholders’ well‑being; purposeful control of risk.
• Lifelong learner – routinely acquire new skills and capabilities that bring value.
• Humble – lack excessive ego or concerns about status; emphasize the team over self.
• Hungry – always looking for more, self‑motivated, and diligent; do more than just get by, committed.
• Smart – common sense about people, good judgment, and intuition around their impact on group dynamic.

Entry Level

Part‑Time

Management and Manufacturing

Automation Machinery Manufacturing

We are an equal opportunity employer. Mazzella Companies is a drug‑free workplace.