Service Technician

About Us

ADT has been in the business of helping save lives for more than 145 years. As a leading smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL, with locations across North America, we empower customers to live more secure and confident lives.

For more information, visit  or follow us on social media.

The Residential Service Technician’s primary functions are troubleshooting, configuring, reconstructing, and programming existing security and site automation solutions.

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• Provide excellent customer service and help customers understand and resolve protection needs in their home.

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer-focused and customer-driven mindset
• Thrives in the face of uncertainty
• Valid driver’s license
• High school diploma or the equivalent

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (we all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities

The Residential Service Technician is a troubleshooter and service expert who alleviates concerns customers may have regarding a security system. The technician advises customers and the customer care center of the status of systems and inspections.

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

• High school diploma or GED

• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line

• Excellent communication skills
• Able to read building electrical and sprinkler plans as required for clearing equipment trouble
• Standing, stooping, lifting, climbing, crawling
• Valid driver’s license required

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit  to learn more.