Service Technician - Mobile Diagnostics 1st Shift

Service Mobile Technician

Reports to:

Mobile Service Manager.

The Service Mobile Technician is specifically for those service technicians whose primary function is to work from a service mobile unit. The individual requires significant expertise and independent work time. The highest safety standard working on units and driving the vehicles is required for a mobile technician. Please note that no work will be conducted roadside and the equipment must be in a secure and safe environment for our personnel.

• Perform recommended routine maintenance procedures.
• Perform diagnostic tests for issue failures and performance.
• Determine a course of action for damaged parts and systems.
• Use computerized equipment and specialized tooling routinely.
• Complete assigned repairs and tasks in a timely and safe manner.
• Accurately record time, cause and correction on Repair Orders.
• Test components that may need to drive trucks before and after repairs.
• Participate and complete technical training and professional development.
• Other duties as assigned.

• Continuous Learning – Taking initiative to regularly learn new concepts, technologies and/or methods.
• Decision Making – Analyzing all aspects of a situation to make consistently sound and timely decisions.
• Resiliency – Quickly recovering from adversity.
• Teamwork – Cooperating with others to meet objectives.
• Customer Focus – Anticipating, meeting and/or exceeding customer needs, wants and expectations.
• Self‑Starting – Demonstrating initiative and willingness to begin working.
• Time and Priority Management – Prioritizing and completing tasks in order to deliver desired outcomes within allotted time frames.

• Knowledge of basic computer skills and Repair Order Processing Software.
• Certificates, licenses, registrations.
• Position requires a valid driver’s license and ability to operate motor vehicles; all service technicians must maintain a safe driving record.
• A current Commercial Driver’s License is preferred but not required.
• A valid medical certificate (FMCSA) is required for the mobile technician position.
• Working hours:
  
  heavy‑duty diesel technicians may work varying shifts, including evenings, weekends, and potentially on‑call or emergency repair shifts.

• Interaction – Frequent communication and engagement with others.
• People‑Oriented – Building rapport with a wide range of individuals.
• Customer‑Oriented – Identifying and fulfilling customer expectations.
• Versatile – Adapting to various situations with ease.
• Frequent Change – Rapid shifts between tasks.
• Urgency – Decisiveness, quick response, and fast action.
• Persistence – Finishing tasks despite challenges or resistance.
• Following Policy – Adhering to rules, regulations, or existing methods.
• Consistent – Predictable performance in repetitive situations.

• Mobility: capable of moving around the workshop or service area, walking, standing, bending, working in confined spaces, climbing ladders, squatting, and reaching to perform tasks on truck components.
• Vision: good eyesight and visual acuity to inspect and troubleshoot engine components, read technical manuals, and perform precision work.
• Hearing: good hearing to diagnose engine sounds, communicate effectively with colleagues and customers, and be aware of audible warnings or signals in the workshop.
• Manual dexterity: high level of manual dexterity essential for handling tools, components, and equipment with precision.
• Lifting: ability to lift heavy components or tools safely, following proper lifting techniques.
• Ability to lift a minimum of 60 lbs – 150 lbs unassisted.

Palmer Trucks is a family‑owned company with nearly 60 years of success, treating everyone with respect and dignity. Our team is always ready to help you find the best benefits package for you and your family.

• Health and Wellness Benefits
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Products like Short‑Term, Long‑Term Disability

• Our 401(k) program includes a company match.
• Retirement Planning Assistance.
• Financial Guidance and Education.

• Full‑time employees enjoy paid holidays and personal…