Corp Concierge Security Officer

Goodwill Industries of Kentucky is looking for an energetic, self-motivated, dynamic professional Corporate Concierge Security Officer to join our team! A Security Officer is responsible for safeguarding people, property, and assets by patrolling, monitoring surveillance equipment, inspecting buildings, and enforcing security policies and procedures. If you are looking for an opportunity that allows you to reach new goals while helping other’s in your community, the Concierge Security Officer opportunity is for you.

Goodwill’s Mission is to connect Kentucky job seekers with the resources and services they need to find and maintain long-term employment and a career path. We serve Kentuckians who have disabilities or experience other challenges finding success in the workforce, such as criminal backgrounds, language barriers, limited education, lack of transportation and chronic poverty.

Job Type: Full-time

The Corporate Concierge Security Officer (CCSO) is responsible for maintaining a safe, secure, and welcoming environment for employees, customers, program participants, and visitors. This role safeguards people, property, and assets through visible presence, proactive patrols, monitoring of security systems, and enforcement of security policies and procedures. Security Officers serve as frontline representatives of Goodwill and are expected to balance safety, service, and professionalism while supporting dignity, promoting hope, and working in partnership with internal teams and external responders.

Essential Job Functions

• Patrol & Physical Security
• Conduct regular, documented patrols (primarily on foot) of assigned areas to deter criminal activity and identify safety or security risks.
• Inspect buildings, grounds, doors, and secured areas for signs of forced entry, vandalism, fire hazards, or unsafe conditions.
• Maintain situational awareness and respond to irregularities with calm, sound judgment.
• Access Control & Visitor Management
• Monitor and control access points to ensure only authorized individuals enter secured areas.
• Verify identification, issue visitor badges, and enforce access control procedures.
• Address unauthorized access in a calm, respectful, and professional manner, escalating concerns when necessary.
• Surveillance & Technology Monitoring
• Monitor CCTV systems, alarms, and other electronic security systems to detect suspicious or unsafe activity.
• Respond appropriately to alarms and system alerts in accordance with established procedures.
• Report equipment issues or system malfunctions promptly.
• Respond promptly and professionally to security incidents, emergencies, and safety concerns.
• Assess situations, take appropriate action, and coordinate with internal stakeholders and external responders (law enforcement, fire, EMS) as needed.
• Apply CARE-based decision-making to manage incidents, reduce escalation, and support safe resolution.
• Assist with evacuations, lockdowns, and other emergency procedures when required.
• Reporting & Documentation
• Accurately document incidents, observations, and daily activities in written reports.
• Prepare clear, timely, and objective incident reports suitable for leadership review.
• Maintain confidentiality, professionalism, and factual accuracy in all documentation.
• Customer Service & Professional Presence
• Interact with employees, customers, program participants, and visitors in a courteous, respectful, and service-oriented manner.
• Provide assistance, directions, and information while maintaining security awareness.
• Use CARE-based communication techniques to de-escalate situations when possible and foster positive, respectful interactions.
• Safety & Loss Prevention
• Conduct routine safety checks of doors, windows, and equipment.
• Identify and report hazards, maintenance issues, or unsafe behaviors.
• Actively deter theft, vandalism, and policy violations through visible presence, awareness, and appropriate engagement.
• Security Equipment & Tools
• Operate assigned security equipment, including radios, access control systems, cameras, and other tools.
• Use equipment safely, responsibly, and in accordance with training and policy.
• Maintain accountability for issued equipment.
• Medical & Welfare Response
• Provide basic first aid, CPR, or emergency assistance within the scope of training until advanced medical care arrives.
• Respond with calm, compassion, and professionalism during medical or welfare-related incidents.
• Policy, Legal & Ethical Compliance
• Enforce Goodwill security policies, procedures, and site-specific post orders consistently and fairly.
• Remain knowledgeable of applicable laws, regulations, and industry best practices related to security operations.
• Perform all duties with integrity, respect, and adherence to CARE-based standards of conduct.
• Other Duties
• Perform other related duties as assigned to support safety, security, and organizational operations.
• 403(b) Plan
• Company 403(b) Matching Contributions
• Tuition Reimbursement
• Generous Vacation Time & 8 Paid Holidays
• Short and Long-Term Disability Insurance
• Life,…