Strategic Operations Center Lead Operator Job Louisville area,Kentucky USA,Security

You Can Change the Life of One to Care for the Lives of Many!

At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we’ve dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare.

That same passion for excellence in the classroom extends to our offices. At Galen, you’ll find a culture deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly touches the next generation of nurses, and your contributions help our students pursue their dream of a compassionate career.

If you’re looking for a career where you can make a difference, grow professionally, and be part of a caring team, we’d love for you to apply for the Security Operations Center Lead Operator position today!

to learn more about Galen! ((Use the "Apply for this Job" box below).)

Position Overview

As a Security Operations Center Lead Operator at Galen College of Nursing, you will assist with establishing a centralized SOC to support safety and emergency response across 24 campuses nationwide. Initially, this position will perform hands‑on SOC operator duties while helping to develop processes, workflows, and operational standards. As the SOC becomes fully operational and additional Operators are hired, the SOC Lead Operator will transition into a supervisory role, providing direct oversight of SOC Operators while continuing to support daily operations and ensuring consistent, effective safety and emergency response across all campuses.

Key Responsibilities

Lead daily SOC operations, ensuring consistent monitoring, documentation, and response activities

Serve as the central point for receiving and routing campus safety calls and requests for assistance

Dispatch appropriate campus safety resources and coordinate responses as needed

Act as the escalation point for critical or high‑impact incidents

Maintain accurate incident logs and documentation for reporting and accountability

Monitor emerging threats, weather events, and safety risks using tools such as Dataminr and other open‑source intelligence platforms

Identify risks to campus safety, operations, reputation, or continuity and escalate as appropriate

Maintain and follow emergency response procedures during incidents

Coordinate incident response efforts across campuses

Prepare and disseminate Situation Reports (Sit Reps) to Galen leadership as required

Maintain current emergency and non‑emergency contact information for law enforcement, fire, and EMS at all campus locations

Manage and utilize campus safety technology platforms, including the Galen College Rave Alert system

In collaboration with IT and Facilities, support the operation of security cameras and access control/badge systems

Track the status and general location of executive leadership during travel, as required

Maintain liaison communication with the HCA Emergency Operations Center (Nashville, TN) for coordinated emergency response

SOC staff may be cross‑trained to support Campus Safety Officer (CSO) operations when needed

Perform other duties as assigned based on operational needs

Position Requirements

High school diploma or equivalent required
3–5 years of experience in security operations, dispatch, emergency operations, or a related field
Prior leadership or supervisory experience preferred
Experience in law enforcement, campus safety, private security, or customer service communications preferred
Strong verbal and written communication skills
Basic computer proficiency for report writing, system monitoring, and alert dissemination
Ability to remain calm, professional, and focused in stressful or emergency situations
Successful completion of required background screening

Working Conditions

Office/dispatch center environment
Frequent use of radio, telephone, Zoom, and computer systems
Ability to prepare daily activity logs, email communications, Rave Alerts, and Situation Reports

Benefits

At Galen College of Nursing, we want to…


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