SOC Operator; Louisville KY

Overview

Job Description:
Security Operations Center (SOC) Operator

Position Title: Security Operations Center (SOC) Operator

Location: Louisville KY

Shift: 2nd and 3rd shift availability required

Applications submitted without a resume will not be advanced to the next stage. A current and up to date resume is required for consideration.

• The SOC Operator answers routine and emergency calls, monitors alarms and video equipment including video alarms, door alarms, and duress alarms, and provides general assistance to employees, vendors and guests.
• Monitor various tools to identify threats and/or risks to the organization.
• Coordinate response to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, CRT, facilities, police, fire and EMS personnel as required via telephone, radio and/or software systems provided by Brown-Forman.
• Maintain records of communications and events.
• Manage sensitive information in line with confidentiality and information security practices.
• Conduct investigative video reviews and report findings; assist in investigations and update requestors in a timely manner.
• Document all reported incidents and notify appropriate parties for information, escalation, or other required actions.
• Ensure all SOC systems are functioning properly and report deficiencies as necessary.
• Coordinate the response of on-site security personnel using surveillance tools with intrusion detection to identify individuals in restricted areas.
• Proactively monitor extreme or adverse atmospheric conditions that can affect safety or operations (e.g., hurricanes, floods, severe weather).
• In ongoing police or fire emergencies near assets, collect real-time information and alert relevant offices or employees.
• Maintain situational awareness during planned/unplanned civil demonstrations near assets; identify signs of unrest using news sources and intelligence tools.
• Manage and prioritize employee security concerns through email, phone, and internal messaging to ensure efficient support and resolution.

• Strong understanding and troubleshooting capabilities for CCTV, physical access control, and security software platforms.
• Detail-oriented, organized, and capable of multitasking in a fast-paced environment.
• Ability to analyze problems, identify causes, and implement solutions.
• Excellent organizational and time management skills.
• Proficient in Google Workspace and ability to find information quickly.
• Professional demeanor with excellent customer service skills.
• Ability to work independently and as part of a team.
• Excellent verbal and written communication skills in English; multilingual abilities are a plus.
• Conduct routine alarm testing and remote audits.
• Manage access cards.
• Maintain daily logs and prepare/analyze reports as required.
• Analytical mindset with the ability to identify and escalate critical issues.
• Typing speed of 40 WPM (minimum).
• Requires about one year of related experience in crisis management, physical security, critical infrastructure protection, risk controls, or loss prevention.
• Position may require sitting, heavy phone usage, and extended screen exposure.

• Education: High school diploma or equivalent required.
• Experience: Prior experience in security, law enforcement, or military service is preferred but not required. Training is available for those without industry experience.
• Certifications:
  • Security Officer License (where applicable).
  • CPR/First Aid Certification (preferred).
• Skills:
  • Strong observational and problem-solving skills.
  • Ability to remain calm under pressure and respond effectively to emergencies.
  • Excellent verbal and written communication skills.
  • Proficient in using security systems, cameras, and basic office technology (e.g., email, Microsoft Office).
• Physical Requirements: Ability to stand, walk, or patrol for long periods.
• Driving Eligibility: Posts requiring operation of a company vehicle will be restricted to individuals over 25 with a screened motor vehicle record.

Our Security Officers protect the Industrial or Commercial property of our clients against fire, vandalism and illegal entry. Our clients range from…