Control Room Officer - Night Shift

Control Room Officer - Night Shift

Join to apply for the Control Room Officer - Night Shift role at Speed Art Museum

This role is a 3rd shift position, working from 11 PM to 7 AM. The officer reports to the Protection Services Executive Team Lead and will provide efficient protection and safety for visitors, volunteers, staff, and museum assets.

$17.00/hr – $17.00/hr

FLSA Status: Non-Exempt, Hourly

Salary: $17.00 per hour

• Monitors multiple systems and equipment, including but not limited to CCTV, burglar alarm, fire alarm, and access control.
• Responds promptly to exceptions in museum conditions, including alarms, building/property damage, electrical interruptions, gas/water leaks, flooding, and temperature/humidity controls.
• Performs receptionist duties for non‑public entrance and answers switchboard calls as requested.
• Maintains visitor registers and assists staff, visitors, volunteers, and delivery personnel using non‑public entrances and loading docks; responsible for documentation and after‑hour entry/egress reporting.
• Maintains key and card control and inventory.
• Provides courteous, friendly, efficient, and professional assistance in person, over the telephone, and through radio and public address systems while carrying out security and safety policies and procedures.
• Patrols buildings and grounds to prevent, report, and manage security and safety issues and concerns, including unauthorized, unsafe, and suspicious activities; follows emergency procedures and may lead evacuations, traffic management, and crowd control.
• Prepares reports of shift activities, incidents, and accidents, including unauthorized activities, vandalism, damage, fires, and theft.
• Executes assignments and projects such as equipment inspections, staff training, escorts, gate/security officer duties, and scheduling as requested.
• Monitors and leads evacuations when necessary for weather, fire alarms, or other threats.
• Reports incidents and problems affecting the building to the Building Services Manager and the Manager of the affected area.
• Receives and evaluates requests for security services and dispatches personnel as appropriate.
• Contacts 911 for police, fire, EMS, or other emergency personnel as needed in response to alarm events and threats to museum guests, employees, contractors, and assets.
• Maintains awareness of museum schedule and events.
• Requisition s equipment and supply needs through the Security Supervisor.

• Professional presence, effective verbal communication skills, and the ability to remain calm in difficult situations.
• Experience functioning independently, prioritizing, and being flexible with interruptions and changing priorities.
• 1+ year of security experience preferred.

• Verbal and written communication skills to fulfill responsibilities.
• Ability to be trained and function in all protection services assignments.
• Ability to use Microsoft Office and department‑specific software.
• Ability to work effectively with others, including visitors, staff, volunteers, donors, and representatives of partner organizations.

This position does not include any supervisory responsibility.

• Includes offices, museum spaces (gallery and non‑gallery).
• Exterior grounds of the facility, parking garage, and other indoor/outdoor spaces.

• Ability to complete the following tasks with/without reasonable accommodations to fully meet the position requirements:
• Extensive use of telephone, radio, and computer throughout the workday.
• Must remain in a stationary position during shift.
• Ability to climb stairs throughout the shift.
• Ability to access merchandise, supplies, etc., intermittently during the workday.
• Communicates in English.
• Sees and hears or uses prosthetics that allow adequate functioning of these senses.
• Move equipment, supplies, etc., up to twenty‑five (25) pounds throughout the workday.

The Speed Art Museum prohibits discrimination in employment, programs, and activities based on race, national origin, color, creed, religion, sex, age, disability, veteran status, sexual orientation, gender identity, or associational preference. The Speed Art Museum also affirms its commitment to providing equal opportunities and equal access to museum facilities.