Sales Account Manager; Louisville, KY & Washington, D.C. area

Location: Louisville, KY & Washington, DC Area

FLSA Classification: Exempt

Summary: Sells and promotes company’s business services and products in assigned Sales territory. Executes strategic sales and marketing plans, prospects business, conducts sales presentations, generates competitive bids, negotiates contracts and closes sales. Trinity Dynamics products include:
Audio Video, Video-conferencing, Custom Rooms, Mobile AV Room Systems, and Telemedicine systems.

Essential Duties and Responsibilities include the following:

Sales Prospecting. Compile and maintain lists of prospective customers for use as sales leads. Network, cold-call, participate in industry trade shows and travel as needed throughout targeted sales territory to call on regular and prospective customers to solicit business and to explain features of Trinity’s services and products, their cost, and their benefits. Regularly monitor customer accounts to develop leads for additional services and product offerings.

Maintain and expand customer base by identifying and creating sales opportunities.

Sales Presentation and Demonstration. Utilize PowerPoint sales presentations for use in introducing and highlighting the exceptional features of Trinity’s products and services to prospects and current clients. Provide prospects and clients with information about Trinity’s state-of-the-art technology through product demonstrations and telephone communications. Maintain up-to-date working knowledge of all products available from company.

Quoting Customers. Prepare cost analyses, equipment quotes and statements of work and work in conjunction with engineers for equipment lists and configuration. Generate price quotes for customers and ensures the order process is smoothly transitioned to account manager/executive. Develop price quotations and bid responses that are complete, accurate and profitable.

A/V Design. Conduct site surveys; develop a Statement of Work and secure a user sign-off on the design.

Closing Sales. Maintain regular contact with customers and prospects throughout the sales process; eliminate any obstacles to closing the sale; continue to develop a business relationship with the customer/prospect.

Maintaining the Relationship. Maintain regular contact with customers to ensure an on-going business relationship and account retention; address all issues and concerns of the customer in a timely and effective manner; and identify additional sales opportunities with customers.

Reporting. Prepare sales reports; track all sales leads and contacts; provide internal communications, as needed on customer status and opportunities. Maintain complete records of client action in Customer Relationship Management, CRM database. Generate forecasts and sales progress reports for senior management.

Other related duties as may, from time to time, be assigned by the supervisor.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Relationship Management- Ability to prospect for sales opportunities and build effective business working relationships with customers, prospects, vendors, and related associates.

Initiative – Ability to work independently;
Looks for and takes advantage of opportunities to expand company’s business services and products lines; and company’s penetration in our market.

Motivation – Sets and achieves challenging sales goals which support company’s goals and objectives. Maintains focus throughout extended sales process.

Customer Service – Manages difficult or emotional customer situations;
Responds promptly to customer needs;
Listens attentively. Solicits customer feedback to improve service;
Responds to requests for service and assistance; and Meets commitments.

Oral and Written Communication –sales professional; speaks clearly and persuasively in sales presentations; effectively communicates features of company’s products and services to prospective customers on one-on-one and group settings. Ability to develop and complete sales reports using Word or Excel; write clear, accurate business correspondence and service contracts and develop effective sales presentations using…