Retail Personal Banker Associate II; Northern Louisville, KY

Retail Personal Banker Associate II (Northern Louisville, KY)

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Selected candidates are intended to become a Retail Personal Banker II after completing a 4‑8 week on‑boarding and education program that includes rotations in Operations and Sales & Service. The program culminates in a certification that demonstrates the skills necessary to perform the Retail Personal Banker job family. The role is a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee‑based services, and the retention of customers.

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in‑depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using the value proposition.
• Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focus on cross‑selling to the existing customer base and engaging in outside sales activities (e.g., Membership Advantage onsite presentations, business sales calls, community financial literacy events) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial, and Investment) referral customers for timely, holistic financial solutions.
• Consistently meet or exceed customer experience and individual/team production goals, enhancing year‑over‑year revenue growth as measured by the Financial Center P&L.
• Guide CSRs regarding the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Answer customer questions confidently and own customer issues.
• Maintain confidentiality and uphold the Bancorp Code of Business Conduct and Ethics.
• Follow established policies and procedures while opening/servicing the full range of Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Assist in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Stay up‑to‑date on Retail procedures for fraud mitigation and risk management.

• College degree or equivalent work experience providing transferable skills.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort with sales activities designed to acquire new consumers and small businesses and/or cross‑sell to existing customers.
• Understanding of advanced math functions for credit and financial analysis.
• Professional appearance and strong verbal/written communication skills.
• Working knowledge of Retail policies and procedures for sound decision making.
• Required S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

• Normal office environment with extensive computer use.
• Ability to travel within the affiliate for training and scheduling flexibility.
• Occasional travel outside the affiliate for classroom training sessions.

The base salary for this position reflects the range of salary levels for all roles within this pay grade across the U.S. Individual salaries will vary based on role, relevant skillset, experience, education, and geographic location.

Our total rewards include comprehensive benefits and differentiated compensation to support employees' physical, financial, emotional, and social well‑being. Learn more at Fifth Third Benefits.

Louisville, Kentucky 40222

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.